M365 Communication Systems Engineer

Microsoft Teams Management

Compliance & Security

Core Infrastructure Skills

• Perform basic engineering tasks: Active Directory, Group Policy, schema updates, and certificate renewals.
• Utilize monitoring tools for proactive issue detection and resolution.
• Automate tasks using PowerShell for M365 and Azure environments.

Operational Requirements

• Execute after-hours changes as needed under strict Change Management processes.
• Document configurations, troubleshooting steps, and knowledge transfer materials.
• Collaborate across teams to efficiently identify issues, resolve problems, and continuously improve platform stability and user experience.

Qualifications

• Deep expertise in Exchange Online and on-prem Exchange administration.
• Experience troubleshooting mail flow, hybrid Exchange environments, transport services, connectors, and message delivery issues.
• Strong knowledge of Microsoft Teams governance, lifecycle management, and SaaS integrations (e.g., Jira, ServiceNow).
• Experience supporting and troubleshooting Microsoft Purview compliance, retention, and information governance solutions.
• Familiarity with Exchange Online Protection (EOP), Microsoft Defender for Office 365, and email security best practices.
• Working knowledge of Microsoft Entra ID, Single Sign-On (SSO), Conditional Access, and hybrid identity solutions including Microsoft Entra Connect.
• Proficiency in PowerShell scripting for automation and troubleshooting.
• Solid understanding of Active Directory, Group Policy, DNS, certificate management, and hybrid identity architectures.
• Experience with network and server administration fundamentals.
• Knowledge of general disaster recovery validation methods and willingness to assist in testing efforts.
• Comfortable working within a strict, heavily vetted Change Management process.
• Ability to support security, audit, and risk control requirements within a regulated environment, with familiarity in common industry security frameworks.
• Strong documentation skills for platform configurations and user instructions.
• Excellent troubleshooting skills and ability to take ownership of tasks from start to finish.
• Exceptional communication and problem-solving skills; able to clearly articulate initiatives and solutions.
• Highly organized with strong attention to detail.
• Self-driven, proactive, and capable of adapting quickly to changing business and technology requirements.

Work Conditions & Expectations