Luxury Watch Sales Associate/Advisor

We are seeking a polished, knowledgeable, and client-focused Luxury Watch Sales Associate / Advisor to join our team.

The ideal candidate will have a genuine passion for fine watches and luxury products, excellent communication skills, and a strong ability to build long-term relationships with discerning clients.

This role is focused on delivering an exceptional client experience, providing expert product advice, and achieving sales objectives while representing the brand with professionalism, discretion, and sophistication.

• Welcome and engage clients with a warm, professional, and personalized approach.
• Provide expert advice on luxury watches, including collections, movements, complications, materials, craftsmanship, and brand heritage.
• Understand client preferences, requirements, and purchasing motivations to provide tailored recommendations.
• Achieve and exceed individual and team sales targets and KPIs.
• Build and maintain strong relationships with new, existing, and VIP clients.
• Develop and manage a personal client portfolio through proactive follow-ups, appointments, and clienteling.
• Conduct private appointments and support VIP events, product launches, exhibitions, and other client activities.
• Maintain strong product knowledge and stay informed about new collections, market trends, and developments within the luxury watch industry.
• Ensure excellent standards of product presentation, visual merchandising, and boutique environment.
• Handle client enquiries, transactions, and after-sales requests with professionalism and attention to detail.
• Ensure accurate handling of watches, stock, sales transactions, and client information in accordance with company procedures.
• Represent the brand with elegance, discretion, integrity, and a strong commitment to exceptional client service.

• Previous experience in luxury retail, fine watches, jewellery, fashion, or premium products is preferred.
• Proven sales experience with a strong track record of achieving or exceeding targets.
• Genuine passion for luxury watches, horology, craftsmanship, and the luxury industry.
• Strong knowledge of watch collections, movements, complications, and technical features is highly desirable.
• Excellent communication, interpersonal, presentation, and negotiation skills.
• Confident, polished, professional, and customer-oriented.
• Strong ability to build relationships with VIP, HNW, and UHNW clients.
• Excellent clienteling and relationship management skills.
• Commercially aware, proactive, and results-driven.
• High attention to detail with strong organizational and product-handling skills.
• Ability to work effectively in a fast-paced, high-end retail environment.
• Fluent English required; additional languages such as Mandarin, Cantonese, Korean, or Japanese would be an advantage.