LOUNGE SUPERVISOR
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Role Overview
The Lounge Supervisor supports the daily operation of a premium hospitality lounge, ensuring exceptional guest experiences, service excellence, and compliance with company and food safety standards.
This role partners with unit leadership to oversee lounge operations, support team members, and maintain a welcoming environment that exceeds client and guest expectations.
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Job Summary
The Lounge Supervisor supports the daily operation of a premium hospitality lounge, ensuring exceptional guest experiences, service excellence, and compliance with company and food safety standards. This role partners with unit leadership to oversee lounge operations, support team members, and maintain a welcoming environment that exceeds client and guest expectations.
Key Responsibilities
Support daily lounge operations to ensure exceptional hospitality, service quality, and guest satisfaction.
Partner with management to maintain compliance with company policies, food safety, sanitation, and workplace safety standards.
Supervise and support associates, providing training, coaching, and guidance to promote team success.
Monitor food and beverage presentation, product quality, cleanliness, and overall lounge appearance.
Assist with inventory control, product replenishment, and waste reduction initiatives.
Address guest concerns promptly and professionally to ensure a positive experience.
Support staffing, scheduling, and operational needs as required.
Foster positive relationships with clients, guests, and team members.
Perform other duties as assigned.
Qualifications
- Associate degree or equivalent experience preferred.
- 3-5 years of experience in hospitality, food service, restaurant, hotel, lounge, catering, or related environments.
- Previous supervisory or leadership experience preferred.
- Strong customer service and hospitality mindset.
- Knowledge of food safety, sanitation, and health department regulations.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to multitask, prioritize, and thrive in a fast-paced environment.
- Demonstrated leadership, accountability, flexibility, and sense of urgency.
- ServSafe certification or ability to obtain certification is a plus.
- Flik Hospitality Group is committed to delivering exceptional hospitality experiences through outstanding service, quality, and operational excellence.
- Associates at FLIK are offered many fantastic benefits.
- Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
- Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
- https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
- About Compass Group: Achieving leadership in the foodservice industry
- Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
- Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
- Applications are accepted on an ongoing basis.
- Flik maintains a drug-free workplace.
About Compass Group
Compass Group is a British multinational contract foodservice and support services company. It serves clients in business and industry, healthcare and senior living, education, sports and leisure, and defence, offshore and remote sectors across more than 25 countries.
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