Loss Mitigation Specialist

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The qualified candidate must have:

Excellent attention to detail.

Ability to multi-task and consistently meet multiple deadlines.

Strong verbal and written communication skills.

Ability to work in a team environment.

Ability to use good judgment.

Strong consulting and advising customer communication skills via telephone and written communication.

Competencies: To perform the job successfully, an individual should demonstrate the following:

Adaptability - Adapts to changes in the work environment.

Manages competing demands.

Changes approach or method to best fit the situation.

Able to deal with frequent change delays, or unexpected events.

Business Ethics – Treats people with respect.

Keep commitments.

Inspires the trust of others.

Works with integrity and ethically.

Upholds organizational values.

Communications - Expresses ideas and thoughts verbally.

Expresses ideas and thoughts in written form.

Expresses ideas and thoughts in written form.

Exhibits good listening and comprehension.

Keeps others adequately informed.

Selects and uses appropriate communication method.

Customer Service - Displays courtesy and sensitivity.

Manages difficult or emotional customer situations.

Meets commitments.

Responds promptly to customer needs.

Solicits customer feedback to improve service.

Dependability- Responds to requests for service and assistance.

Follows instructions, responds to management direction.

Takes responsibility for own actions.

Commits to doing the best job possible.

Keeps commitments.

Meets attendance and punctuality guidelines.

Teamwork- Balances team and individual responsibilities.

Exhibits objectivity and openness to others' views.

Gives and welcomes feedback.

Contributes to building a positive team spirit.

Puts success of team above own interests.

Education/Experience: High school diploma or general education degree (GED) required.

Associate's degree (A.

A.) from two-year College preferred.

Two to four years' related experience and/or training required.

GSE loss mitigation experience preferred, with specific emphasis on FHLMC and FNMA loss mitigation.

Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook).

Previous experience with MSP, Black Knight/LPS and Fiserv preferred.

Travel: Some travel maybe required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment with moderate noise levels.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 10 pounds.

May also climb or balance; stoop, kneel, crouch or crawl.

Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read.