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Key skills for this role
Lead and manage an assigned Loss Mitigation function, including Underwriting or Closing.
Ensure achievement of productivity, quality, cycle time, and service level expectations.
Monitor pipeline performance and address process bottlenecks to improve operational efficiency.
Manage escalated borrower, client, investor, and operational issues.
Maintain advanced knowledge of all Loss Mitigation products and programs, including: Loan Modifications Deferrals Partial Claims Repayment Plans FHA, VA, USDA, GSE, and proprietary retention solutions
Loan Modifications
Deferrals
Partial Claims
Repayment Plans
FHA, VA, USDA, GSE, and proprietary retention solutions
Provide guidance on complex eligibility, decisioning, documentation, and execution requirements.
Support implementation of new investor products, regulatory requirements, and business initiatives.
Ensure compliance with investor, insurer, client, federal, state, and company requirements.
Partner with Compliance, Risk, and Quality teams to address audit findings and process improvements.
Monitor quality performance and implement corrective action plans when needed.
Establish and maintain operational controls designed to mitigate risk.
Process Improvement & Strategic Initiatives
Identify opportunities to improve efficiency, borrower experience, and operational effectiveness.
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Participate in system enhancements, automation initiatives, testing efforts, and process redesign.
Utilize performance reporting and analytics to drive operational improvements.
Assist in developing policies, procedures, and operational standards.
Manage supervisors, team leaders, and/or individual contributors.
Coach and develop employees to maximize performance and career growth.
Build bench strength and succession plans within the department.
Foster a culture of accountability, collaboration, and continuous improvement.
All other duties as assigned.
High School Diploma or equivalent required.
7+ years of mortgage servicing or Loss Mitigation experience.
5+ years of leadership experience.
Demonstrated expertise in loss mitigation underwriting, closing, or execution functions.
Comprehensive knowledge of investor and insurer programs, including FHA, VA, USDA, Fannie Mae, Freddie Mac, and proprietary products.
Advanced Loss Mitigation subject matter expertise.
Strong understanding of regulatory and compliance requirements.
Demonstrated leadership and coaching skills.
Strong analytical and problem-solving abilities.
Excellent communication and stakeholder management skills.
Ability to manage complex operational issues and drive results.
Fidelity-owned mortgage subservicer serving lenders and homeowners nationwide.
Visit company websiteJobs and hiring trendsUSD 85800-160800 yearly / year
Full-time
Senior · 7+ years experience
Remote
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