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Key skills for this role
KNAPP brings new technology to warehouse automation.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.
One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
WHAT YOU GET TO DO Essential Functions and Responsibilities:
Oversee WMS and WCS software functionality of a warehouse
Identify and resolve issues in WMS and WCS software application area
Independently monitor the system hardware and software
Identify and resolve critical mechanical issues
Install software on Windows workstations and laptops
Provide logistical support for warehouse operations
Write management reports for the Customer
Identify operational issues by observing and analyzing the system function and performance results
Continuously analyze and improve the operational process (measure = throughput)
Lead and supervise troubleshooting procedures such as: Incident Management (measure = time to resolve Service Level Agreement) Problem Management (measure = time to complete development cycle) Change Management (measure = % of successful CRs)
Skip the repetitive application forms
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Incident Management (measure = time to resolve Service Level Agreement)
Problem Management (measure = time to complete development cycle)
Change Management (measure = % of successful CRs)
Identify operational priorities by assessing operational objectives (measure = uptime) Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard) Investigate complaints and suggestions
Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard) Investigate complaints and suggestions
Develop operational solutions by defining, studying, estimating, and screening alternative solutions
Determine impact on whole logistics system Continuous Improvement Process
Continuous Improvement Process
Anticipate operational issues by studying operational targets, modes of operation, limitations Monitoring technical availability (measure = CMMS, Logistic Dashboard) Monitoring performance (measure = Logistic Dashboard)
Monitoring technical availability (measure = CMMS, Logistic Dashboard)
Monitoring performance (measure = Logistic Dashboard)
Demonstrate KiSoft Warehouse Management and Control System expertise (WMS/WCS) assisting with warehouse automation and logistic solutions
Support commissioning activities for projects requiring WMS and/or WCS, including planning and coordination of all testing activities required by Customer and company during all phases of testing leading up to the “go live” date
Support, modify, and/or enhance Knapp’s software product to sustain operations in the warehouses
Provide onsite support for enhancement projects and new WMS and WCS projects
Define new WMS and WCS requirements for changes requested by Customer. Build and manage defects list of issues identified in warehouse
Train customers to better utilize KiSoft capabilities and analyze/diagnose common/typical issues that occur in operational warehouses
Analyse/diagnose issues that occur in the operational warehouse, including conveyor and SDA hardware, server hardware and software, application and control system software, and customer-owned printers and labellers. Log all issues and report to Customer management
Write customer requested reports using proprietary reporting software and SQL
Help the Customer troubleshoot in-house written reports
Deploy customer written reports to the production environment
Install and troubleshoot Navigator and SCADA software on Customer-owned workstations and laptops
Log and report to Customer management free disk space on Knapp servers and opportunities for system enhancements
Verified company details for this employer are not available yet.
Full-time
Mid
Onsite
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