Logistics Delivery Partner Manager
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Key skills for this role
About the Role
Manage relationships with Delivery Service Partners, drive operational improvements, ensure compliance, and support business growth in logistics across the UAE.
Key Skills for This Role
Responsibilities
- Partner with 25 30 DSP owners across the Emirates (UAE) to set strategy, drive accountability, and track key performance metrics
- Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business
- Support owners by removing obstacles and improving financial, operational, and safety practices at the network level
- Analyze problems, discover insights, deliver recommendations, and drive change both internally and externally
- Collaborate with internal stakeholders such as Partner Relations, Value Added Service, Legal, fleet and network health
- Facilitate and execute Monitoring and Enforcement Policies (MEP) and build two way feedback channels
- Travel between multiple sites to engage with business owners weekly
Requirements
- Bachelor's degree
- 5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills
- Verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues
Full Job Posting
Job Overview
- Equal parts advisor and operating partner, Amazon's team of Delivery Partner Managers assists and guides Amazon DSPs business owners as they build and grow successful middle mile businesses.
- Delivery Partner Manager manage the DSP relationship across the entire lifecycle of the business.
Key Job Responsibilities
- Partner with 25 30 DSP owners across the Emirates (UAE) including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier.
- Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.
- Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
- Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
- Analyze problems, discover insights, deliver recommendations, and drive change both internally and externally.
- Collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations, Value Added Service, Legal, fleet and network health.
- Facilitate and execute Monitoring and Enforcement Policies (MEP) and build two way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.
- Travel between multiple sites to engage with business owners weekly.
Basic Qualifications
- Bachelor's degree.
- 5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills.
- Verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues.
A Day in the Life
- The role is field based and requires a significant level of travel as well as requiring flexibility to work a variety of hours as business demands, including overnight, weekends and holidays.
Key Job Responsibilities (Detailed)
- Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
- Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp up operations and prepare for peak period.
- Performance: Supporting owners as they onboard to the program and prepare to launch.
- Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.
- Performance: Deep dive to identify customer metric improvement opportunities.
- Performance: Champion the consistent application of Last Mile processes within Delivery Stations.
- Performance: Coaching business owners to run compliant, safe and high performing companies.
- Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements.
- Experience: Developing the relationship between Amazon and our DSP partners.
- Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.
- Be the voice of the DSP within and represent them within the AMZL business.
- Experience: Improve driver standards to protect brand image.
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