Logistics Coordinator - Inbound - Contract

They will drive operational excellence, identify process improvements, and ensure quality, compliance, and value across all National & International activities.

As an Inbound Coordinator, you bring LUSH’s practices into all elements of your work: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What you do (responsibilities):

• Manage the transportation portfolio by ensuring financial and operational performance is in line with company objectives
• Coordinate transportation activities between operations and the vendor
• Confirm transportation services are executed according to contract standards
• Monitor service provider performance and level set expectations to meet customer requirements
• Partner with junior coordinators to improve service and operations, and resolve transportation issues related issues
• Identify and recommend transportation improvements to customers and stakeholders by proactively analyzing transportation performance results against benchmarks
• Cultivate strategic partnerships with transportation service providers
• Participate in contract negotiations and the new carrier selection process to improve service performance
• Execute and implement assigned projects and initiatives
• Represent the ethics and culture of the Lush brand Administrative & Other Functions:
• Process and audit transportation invoices to confirm accurate billing
• Establish transportation SOPs to ensure shipments are compliant with transportation regulations
• Provide meaningful commentary to customers and stakeholders relating to transportation results
• Maintain and update the inbound transportation file daily
• Book delivery appointments
• Ensure the invoices are correct and sent in a timely manner
• Forecast service and capacity requirements to ensure transportation providers can execute freight volumes
• Attend carrier meetings, seminars, and other transportation- or cost-related meetings when required, and provide relevant shipment information and operational feedback
• Inform internal stakeholders of the world news related to all modes of shipping
• Cover for Junior Logistics Coordinator during vacation Key Results:
• Work collaboratively with other areas of the business
• Proactively identifies solutions to potential problems to guarantee that service level agreements are achieved
• Responsible for hitting key performance indicators (KPI), including on-time delivery scores and freight spend
• Obtain spot quotes for special shipments when required

Who you are (qualifications): Required:

• LUSH distribution experience required
• Has held their current role successfully for one year
• At least one year of direct experience working in the supply chain
• At least one year of direct experience in freight/transportation
• Strong understanding of transportation metrics and how they can support supply chain objectives
• Demonstrated ability to be proactive and resourceful when dealing with issues and challenges
• Demonstrated ability to work collaboratively and communicate effectively with others at all levels within the organization
• Demonstrated ability to operate in a fast-paced, high-pressure, and dynamic environment
• Proactive in research and self-development to provide best-in-class knowledge with industry standards and trends
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent oral and written communication skills
• Self-directed and driven to achieve desired results
• Service-oriented with keen attention to detail and diligent in follow-up
• Proficient with MS Office Suite