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Lobby Ambassador Intern

St. Regis Hotels & Resorts
Abu Dhabi, UAE
Internship
Intern
Onsite
Discovered 1 weeks ago
Guest serviceHotel standards and proceduresGuest relationsGuest privacy and confidentialityInformation provisionProfessional presentation
Free

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Key skills for this role

Guest serviceHotel standards and proceduresGuest relations
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Position Purpose

Serve the needs of the business, guests, and colleagues by helping ensure a positive and memorable St. Regis experience.

Represent the hotel as a friendly, outgoing, informative, diplomatic, and highly polite lobby host for guests from around the world.

Location and Schedule

  • The position is located at Nation Tower, Corniche, Abu Dhabi, United Arab Emirates.
  • The schedule is full time, and the role is not remote.
  • The position is a non-management role in the hotel lobby and main entrance areas.

Guest Service

  • Provide personal service to guests while following hotel standards and procedures.
  • Offer warm welcomes, welcome towels, welcome drinks, personal greetings, and farewells.
  • Escort guests personally, recognize them by name where possible, and escort VIP guests to their rooms.
  • Protect guest privacy and the confidentiality of guest information.

Lobby Operations

  • Maintain an active presence in the lobby and at the main door to greet and assist incoming guests.
  • Provide accurate information about hotel facilities, food and beverage outlets, banquet events, and promotions.
  • Obtain guest feedback to improve services and facilities.
  • Call a manager for advice in serious cases or when approval is required.

Role Expectations

  • Maintain a neat, tidy, and professional appearance at all times.
  • Maintain uncompromising cleanliness and workplace maintenance through personal responsibility.
  • Deliver service with politeness, efficiency, friendliness, and genuine interest in meeting and serving guests.

About St. Regis Abu Dhabi

St. Regis Abu Dhabi is a luxury hotel with 283 guest rooms, including 55 suites, and is part of Marriott International.

The hotel describes its staff as hosts who deliver bespoke and anticipatory service to guests.

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