Linux Deskside Support Technician

Edgewater Federal Solutions is seeking a Linux Deskside Support Technician to support the IT program at a major national laboratory.

Desk-Side Support: Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV.

Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs).

The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu).

The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.

• Applies technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems
• Analyzes performance statistics to support tuning, automation, and optimization activities
• Establishes, composes, and maintains security, capacity, and business continuity controls and documentation
• Interacts with an operating company or business segment to gain an understanding of the business environment, technical requirements, and organizational direction
• Collects, defines, and organizes detailed user requirements
• Defines, plans and deliverables for assigned projects
• Understands and complies with project budgets
• Conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions
• Recommends training plans; and leads continuous improvement activities.
• Respond to service requests & incident management services, generated by the Service Desk & by customers.
• Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.
• Resolve more complex issues escalated from the Service Desk & reported by the computing customer.
• Provide set up & medium-to-advanced troubleshooting of video conference equipment.
• Provide basic to advanced desk side support & troubleshooting skills for Windows, Macintosh, Linux, iOS & software applications. System administration for Windows desktop.
• Troubleshoot virtual desktops as required.
• Test application compatibility & support cyber initiatives.