Lifestyle Concierge-Receptionist
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Key skills for this role
About the Role
Azure is seeking a Lifestyle Concierge-Receptionist for the Salamah Project in Jeddah. The role combines guest relations and front desk reception, managing inquiries, coordinating maintenance and housekeeping, and delivering premium customer experiences.
Key Skills for This Role
Responsibilities
- Greet and welcome visitors, tenants, and clients in a warm and professional manner.
- Manage front desk operations including check ins, registrations, and inquiries.
- Handle customer requests, bookings, and service coordination efficiently.
- Act as a liaison between guests and internal departments to ensure timely service delivery.
- Receive, log, and follow up on maintenance and housekeeping requests, ensuring timely resolution.
- Coordinate with maintenance and housekeeping teams to address issues and track completion.
- Handle and resolve complaints related to maintenance, cleanliness, and services, escalating when necessary.
- Provide information about facilities, services, and nearby amenities.
- Maintain a clean, organized, and presentable reception area at all times.
- Support events, tenant engagement activities, and special arrangements when required.
- Ensure adherence to company standards of hospitality and customer service excellence.
Requirements
- 6 months to 3 years of relevant experience in hospitality, guest relations, or front desk roles
- Fluency in English is required (Arabic is a plus)
- Previous experience in the hospitality sector is highly preferred
- Strong communication and interpersonal skills
- Presentable, customer oriented, and service driven personality
- Ability to multitask and work under pressure in a fast paced environment
Full Job Posting
Job Summary
- The Lifestyle Concierge serves as the first point of contact for visitors and tenants, combining responsibilities of guest relations and front desk reception.
- This role is responsible for delivering a premium customer experience by assisting with inquiries, managing requests, and ensuring smooth day to day front of house operations, including coordination of maintenance and housekeeping services.
Key Responsibilities
- Greet and welcome visitors, tenants, and clients in a warm and professional manner.
- Manage front desk operations including check ins, registrations, and inquiries.
- Handle customer requests, bookings, and service coordination efficiently.
- Act as a liaison between guests and internal departments to ensure timely service delivery.
- Receive, log, and follow up on maintenance and housekeeping requests, ensuring timely resolution.
- Coordinate with maintenance and housekeeping teams to address issues and track completion.
- Handle and resolve complaints related to maintenance, cleanliness, and services, escalating when necessary.
- Provide information about facilities, services, and nearby amenities.
- Maintain a clean, organized, and presentable reception area at all times.
- Support events, tenant engagement activities, and special arrangements when required.
- Ensure adherence to company standards of hospitality and customer service excellence.
Qualifications & Requirements
- 6 months to 3 years of relevant experience in hospitality, guest relations, or front desk roles.
- Fluency in English is required (Arabic is a plus).
- Previous experience in the hospitality sector is highly preferred.
- Strong communication and interpersonal skills.
- Presentable, customer oriented, and service driven personality.
- Ability to multitask and work under pressure in a fast paced environment.
Preferred Profile
- A proactive and detail oriented individual with a passion for hospitality and delivering exceptional guest experiences.
- The ideal candidate should be approachable, professional, and capable of managing guest needs while ensuring efficient coordination of operational services.
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