indeed
Lifestyle Concierge
Aspire Lifestyles
Dubai, UAE
Full Time
Mid
Onsite
3 weeks ago
Customer ServiceMicrosoft Office SuiteGoogle ApplicationsGDS SystemsCommunicationProblem Solving
Free
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About the Role
Aspire Lifestyles seeks a Lifestyle Concierge to deliver bespoke concierge services to affluent clients in Dubai. You will manage requests across phone, email, and chat, providing personalized recommendations in luxury travel, dining, and wellness.
Key Skills for This Role
Customer ServiceMicrosoft Office SuiteGoogle ApplicationsGDS SystemsCommunicationProblem Solving
Responsibilities
- Independently manage and fulfill high profile client and demonstration requests across multiple communication platforms
- Utilise sound judgment and discretion as the primary liaison for escalated customer service concerns and communications with vendors
- Deliver personalized customer interactions that consistently exceed expectations
- Provide accurate, detailed, and timely information to clients
- Develop and nurture strong client rapport by understanding individual preferences, lifestyles, and service expectations
- Proactively anticipate client needs by offering innovative recommendations and value added alternatives
- Exhibit comprehensive knowledge in luxury sectors including travel, dining, entertainment, wellness, and luxury shopping
- Maintain meticulous customer profiles to leverage insights for improving future engagements
- Take full ownership of complex and escalated service requests from inception to resolution
- Foster and sustain productive partnerships with suppliers, vendors, and service providers
Requirements
- 3 5 years of experience in luxury hospitality, concierge services, premium travel, luxury retail, guest relations, customer experience, airline, hotel, lifestyle management, or other high touch service environments
- 2+ years’ call center or customer service experience
- Excellent command of both Arabic and English, with professional verbal and written communication skills
- Strong knowledge of global lifestyle services, luxury travel, premium hospitality, fine dining, entertainment, sports, shopping, wellness, and exclusive experiences
- Demonstrated problem solving skills
Full Job Posting
About the role
- As a Lifestyle Concierge at Aspire Lifestyles MEA FZCO based in Dubai, you will play a pivotal role in delivering bespoke concierge services tailored to affluent and high net worth clients.
- Your work will engage a diverse range of communication channels including telephone, email, chat, and emerging digital platforms, ensuring seamless and timely service delivery.
Key responsibilities
- Independently manage and fulfill high profile client and demonstration requests across multiple communication platforms, maintaining professional and prompt correspondence.
- Utilise sound judgment and discretion as the primary liaison for escalated customer service concerns and communications with vendors, ensuring resolution aligns with company standards.
- Deliver personalized customer interactions that consistently exceed expectations, contributing to lasting positive impressions.
- Provide accurate, detailed, and timely information to clients, enhancing trust and reliability in our service delivery.
- Develop and nurture strong client rapport by understanding individual preferences, lifestyles, and service expectations to facilitate highly customised experiences.
- Proactively anticipate client needs by offering innovative recommendations and value added alternatives that enhance their lifestyle experiences.
- Exhibit comprehensive knowledge in luxury sectors including travel, dining, entertainment, wellness, and luxury shopping to inform expert service provision.
- Maintain meticulous customer profiles to leverage insights for improving future engagements and service excellence.
- Take full ownership of complex and escalated service requests from inception to resolution, ensuring seamless client satisfaction.
- Foster and sustain productive partnerships with suppliers, vendors, and service providers to secure exclusive benefits and superior outcomes for clients.
- Execute service delivery across multiple channels including voice, email, chat, messaging, and innovative digital tools, aligned with contractual obligations.
- Demonstrate positive boundary setting skills by respectfully declining requests outside the scope of service while maintaining client goodwill.
Core Competencies
- Customer Service Excellence: Demonstrate a genuine passion for delivering outstanding customer care, with a proven ability to multitask effectively while maintaining trust and credibility.
- Technological Proficiency: Comfortable and skilled using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google applications, and business software commonly used in the luxury service industry.
- Communication Skills: Actively listen and understand client needs, articulating complex information clearly and professionally both verbally and in writing.
- Problem Solving Abilities: Employ creative and insightful approaches to address client requests and complex situations, balancing service excellence with contractual terms and operational factors.
- Results Oriented Mindset: Exhibit accountability and commitment to achieving both individual and team objectives.
- Specialist Knowledge: For Concierge Travel Specialists, deep knowledge of premium travel planning including use of GDS systems (e.g., Amadeus, Sabre) and luxury travel products is essential.
Job requirements
- 3 5 years of experience in luxury hospitality, concierge services, premium travel, luxury retail, guest relations, customer experience, airline, hotel, lifestyle management, or other high touch service environments.
- 2+ years’ call center or customer service experience.
- A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.).
- Strong communication skills.
- Strong knowledge of global lifestyle services, luxury travel, premium hospitality, fine dining, entertainment, sports, shopping, wellness, and exclusive experiences.
- Demonstrated problem solving skills.
- Excellent command of both Arabic and English, with professional verbal and written communication skills.
- French language skills are preferred; additional languages are considered an advantage.
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