Lifestyle Concierge

About the Role

Key Responsibilities

• Manage high-profile client requests across telephone, email, chat, messaging, and digital platforms.
• Handle escalated customer-service concerns and vendor communications with sound judgment and discretion.
• Provide personalized, accurate, and timely information to clients.
• Build client rapport by understanding preferences, lifestyles, and service expectations.
• Anticipate needs through recommendations and value-added alternatives.
• Maintain customer profiles and manage complex requests from inception to resolution.
• Build supplier and vendor partnerships to secure superior outcomes for clients.
• Set boundaries respectfully when requests fall outside the service scope.
• Use enterprise software and resources for data management and customer-service processing.
• Follow company policies and standards and participate in meetings and training.

Core Competencies