LIBRARY SERVICES MANAGER - PROGRAMS (Durham, NC, US, 27701)

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the principles, practices, and emerging trends in public librarianship, community programming, and community engagement.
• Expertise in strategic program planning, design, implementation, evaluation, and outcome-based performance measurement.
• Knowledge of budget development, fiscal management, grant administration, compliance, and reporting requirements.
• Knowledge of data collection methodologies, performance metrics, statistical analysis, and evidence-based reporting practices.
• Expertise in leadership principles, organizational development, project management, facilitation techniques, and continuous improvement practices.
• Proficiency in library technologies, library management systems, Microsoft Office applications, communication platforms, and project management software.
• Skill in planning, coordinating, implementing, and evaluating complex, system-wide programming initiatives that align with organizational priorities and evolving community needs.
• Skill in designing innovative, inclusive, and community-responsive programs that support strategic goals and enhance patron engagement.
• Excellent written and verbal communication skills, including report writing, public speaking, presentations, stakeholder engagement, and executive-level reporting.
• Proficiency in analyzing and interpreting quantitative and qualitative data to evaluate program outcomes, communicate findings, and support data-informed decision-making.
• Demonstrated ability to build and sustain collaborative relationships with internal departments, community organizations, educational institutions, government agencies, funding partners, and other stakeholders.
• Ability to establish and maintain policies, standards, procedures, and workflows that promote consistency, quality, operational excellence, and continuous improvement.
• Ability to lead, motivate, coach, and influence staff, committees, and cross-functional teams while fostering judgment, diplomacy, discretion, organization, and attention to detail.
• Ability to adapt to changing organizational priorities, identify innovative solutions, and foster an inclusive, collaborative, customer-focused culture that promotes equity, innovation, and excellence in public library services.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Master’s degree in library science and information studies (MSIS), library science (MLS), or a closely related refiled from accredited college or university.
• Five (5) years of progressively responsible experience in library programming, event management, or public services leadership and two (2) years of supervisory experience directing the work of professional and/or support staff.

SPECIAL CERTIFICATIONS AND LICENSES

PHYSICAL DEMANDS