Level 3 - Technical Service Engineer

Provide day‑to‑day support and sustainment of compute platforms including Nutanix, VMware and Hyper‑V .

Monitor and maintain the performance, health and availability of compute clusters and host infrastructure.

Undertake proactive capacity management and platform tuning.

Administer backup platforms (HYCU, DPM), ensuring job success and regular recovery testing.

Support operations across multiple secure government environments.

Participate in occasional on-call duties to support Defence exercises and operations.

Work on-site with clients, collaborating with ADF, APS and contractor personnel.

Respond to incidents, service requests and environment-specific issues.

Assist in troubleshooting and recovery efforts.

Plan, test and implement changes under established change management processes.

Contribute to post-incident reviews and corrective action planning.

Support lifecycle management activities such as hypervisor patching, firmware updates and version upgrades.

Ensure compliance with configuration baselines, security hardening standards and operational guidelines.

Maintain VM templates and drive automation of provisioning tasks.

Collaborate with storage and network teams to ensure cross‑platform integration and performance.

Maintain backup and recovery systems to meet data protection and compliance requirements.

Monitor backup performance and proactively address failures or capacity issues.

Support restoration tasks, DR testing and system recovery activities.

Maintain accurate documentation of configurations, procedures and platform changes.

Ensure systems meet stringent security and compliance obligations.

Participate in audits, reporting and governance processes as required.

You will bring a strong background in infrastructure operations and secure virtualised environments, with the ability to work both independently and as part of a multi‑disciplinary team.

Certifications: VMware (VCP), Nutanix (NCP/MCP), Microsoft Hyper-V.

Experience with Prism, vCenter or SCVMM.

Knowledge of DR principles, deduplication and retention strategies.

Exposure to monitoring tools (SolarWinds, vROps, Prism Central).

Experience working in secure or classified environments.

A workplace culture certified as a Great Place to Work

Flexible working arrangements

Competitive salary with annual reviews

Paid parental leave

Income protection

Corporate rewards program

Salary packaging/novated leasing

Employee stock purchase plans

Vaccinations, health checks and discounted private health insurance

Access to learning platforms, mentoring and defined career pathways

If you’re enthusiastic about contributing to critical national programs and want to build your career in a supportive, high‑performance environment — apply now.

Please note: As a Major Service Provider to the Australian Defence Force, an AGSVA security clearance and compliance with ITAR requirements are mandatory.