company_site
Level 3 Application Engineering / Product Specialist, Officer
State Street
Melbourne, AUS
Full-time
Mid
Discovered 1 weeks ago
csharpdatadogdotnetdynatracejavajira
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
csharpdatadogdotnet
Key Skills for This Role
csharpdatadogdotnetdynatracejavajira
Full Job Posting
Role Summary
The Level 3 Product Technical Support Engineer, Officer, is the advanced escalation layer for the most complex CRIMS technical, functional, and operational issues. Where Level 2 restores service using known procedures, L3 diagnoses the unknown — owning root-cause analysis, defect recreation, workaround design, and the technical bridge into Product Engineering and QA. The role pairs deep domain expertise with sharp diagnostic instinct and the composure to handle the “sensitive,” high-visibility situations that shape how clients perceive CRD’s ability to resolve their problems.
Primary Objective
Diagnose complex technical problems, determine true root cause, and distinguish software defects from configuration, data, operational, or infrastructure faults — resolving through technical expertise or packaging the issue cleanly for Engineering.
Key Responsibilities
Sev1 leadership — Provide technical leadership on critical incidents, coordinating across Support, SaaS Ops, DevOps, and Infrastructure.
Advanced troubleshooting — Perform deep technical troubleshooting across logs, database state, configuration, and performance behaviour to isolate failures, quantify scope, and determine whether the issue is caused by data, configuration, code, integration, infrastructure, or environmental conditions.
Troubleshooting evidence pack — Capture and interpret application and integration logs, SQL/database analysis, configuration comparisons, and performance investigation findings so escalations to Engineering are fact-based, reproducible, and actionable.
Root-cause analysis — Conduct structured RCA and classify each issue as a configuration, operational, infrastructure, or software defect.
Defect recreation — Partner with QA teams to reproduce defects in lower environments to validate findings before escalation.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at State Street
Transaction Management Implementation Analyst, Assistant Vice President
Quincy, USA
ExecutiveFull-time
Discovered TodayView →
Alternative and Bank Loans Accounting, Vice President
Irvine, USA
ExecutiveFull-time
Discovered TodayView →
Data Engineer (Databricks), Assistant Vice President
Quincy, USA
ExecutiveFull-time
Discovered TodayView →
Product Management(Accounting Services), Vice President
Bengaluru, IND
ExecutiveFull-time
Discovered TodayView →
IBOR Accounting & Reconciliation - Vice President
Coimbatore, IND
ExecutiveFull-time
Discovered TodayView →
State Street Alpha Transaction Management Implementation Lead, Vice President
Boston, USA
ExecutiveFull-time
Discovered TodayView →
Transaction Management Implementation Analyst, Assistant Vice President
Quincy, USA
Discovered TodayFull-time
Alternative and Bank Loans Accounting, Vice President
Irvine, USA
Discovered TodayFull-time
Data Engineer (Databricks), Assistant Vice President
Quincy, USA
Discovered TodayFull-time
Product Management(Accounting Services), Vice President
Bengaluru, IND
Discovered TodayFull-time
IBOR Accounting & Reconciliation - Vice President
Coimbatore, IND
Discovered TodayFull-time
Account Services, Product Owner, AVP
Bengaluru, IND
Discovered TodayFull-time
IT Business Analyst, Assistant Vice President
Quincy, USA
Discovered TodayFull-time
State Street Alpha Transaction Management Implementation Lead, Vice President
Boston, USA
Discovered TodayFull-time
