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We’re an IT Service Provider on the south side of Brisbane delivering Managed Services to our clients.
Passionate about delivering excellence in technology solutions, we place client needs at the heart of all we do. Our core values 'create an experience,' 'one step ahead,' 'we are one,' and 'keep it real' help keep us on track, and we've worked hard to build an engaging work environment with a fun and social team culture.
But most importantly, we're not just going to tell you a bunch of stuff about how great we are.
We prefer to show you because actions always speak louder than words.
We're thrilled to invite you to join our award-winning team as a Level 2 Support Engineer. We're known for our outstanding career progression opportunities, an awesome team environment, and we've won awards for being the best place to work.
The role itself is typical of what you’d expect a Level 2 Technical role, however our teams are made up of a mix of Level 1, 2 and 3 Engineers so that you’ll get the chance to learn from and mentor others in the team.
Your primary responsibility is to provide an exceptional experience when clients seek assistance.
⭐ Remote technical support and problem resolution
⭐ Assisting and occasionally managing client projects
⭐ Backup and recovery in products like Veeam and Datto
⭐ Support for a diverse range of platforms and technologies
⭐ Handling escalations from and mentoring Level 1 Engineers
⭐ Troubleshooting, provisioning, and support of Microsoft Cloud solutions
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Watch this video to see what a day at the TechPath office looks like ⬇️
You can also hear Lydon, one of our Team Managers, talk about a day in the life of a Level 2 Support Engineer on page 14 in the Application Pack.
How?
We create a personal profile for you during recruitment to understand your strengths and working style - then we use this to help us place you in the team that’s going to be best for you. So we set you up to succeed.
A career path that includes key milestones that will help you further develop your skills if you just work through it step by step. This will include qualifications and skills you'll need to master that will keep you moving forward.
We pay for your new certifications along your career path and we also offer increased salary and cash bonuses for completing certification tracks. Wherever possible we also give you some extra paid time to work on the course.
You’ll need 2 years' experience in a similar role supporting Microsoft environments utilising tools such as RMM & Ticketing systems.
But that’s just the starting point.
What we’ve found is that the people who most enjoy working here and progress most quickly have these things in common too:
They have a growth mindset.
They are empathetic and patient.
They have a natural sense of curiosity.
They understand the value of delivering a great customer-experience.
They are motivated by solving problems and enjoy the process of working through solutions.
They have a well-developed set of client communication skills to engage with and help clients.
Brisbane IT service provider delivering managed IT, cloud, internet, cybersecurity, and technology solutions to businesses.
Visit company websiteFull-time
Entry · 2+ years experience
Hybrid
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