Let's begin! Implementation Engineer (15085)

Skills and Competencies

• 1-3 years of experience in a customer-facing technical role, preferably within a Software as a Service environment, delivering implementation and integration solutions
• Strong understanding of application programming interfaces, including REST and SOAP standards, to support client integrations and troubleshooting
• Knowledge of cloud-based applications and services, with the ability to advise clients on integration best practices and solution design
• Excellent analytical and problem-solving skills, with the ability to assess complex business and technical requirements and recommend effective solutions
• Strong communication, presentation, and stakeholder management skills, with the ability to translate technical concepts into clear and actionable guidance
• Experience providing technical training, workshops, or knowledge transfer sessions to clients, administrators, or development teams
• Fluency in English is required; additional language capabilities are preferred
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.

Education

Responsibilities

• Partner with clients to successfully implement and integrate solutions through expert advisory services and technical guidance.
• Collaborate with project managers, customer success managers, product consultants, and clients to gather requirements and recommend solutions that meet business needs
• Conduct workshops, demonstrations, and training sessions to educate clients on application programming interface capabilities, integration approaches, and implementation best practices