bayt
Legal Secretary
شركة معاذ للمحاماة
Riyadh, KSA
Full Time
Mid
Onsite
SAR 0 SAR 1,875
2 weeks ago
Customer ServiceCommunication SkillsCase Management System (LOM)InvoicingOrganizational SkillsReport Preparation
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Customer ServiceCommunication SkillsCase Management System (LOM)
About the Role
A law firm in Riyadh seeks a Legal Secretary to provide customer service, manage communications, coordinate meetings with lawyers, handle financial tasks like invoicing, and maintain case management system (LOM) records.
Key Skills for This Role
Customer ServiceCommunication SkillsCase Management System (LOM)InvoicingOrganizational SkillsReport Preparation
Responsibilities
- Receive customer inquiries through all communication channels and respond promptly
- Coordinate and schedule meetings with lawyers
- Issue invoices and monitor outstanding debts
- Input and update customer data in the case management system (LOM)
- Prepare daily reports on customer service performance
Requirements
- 1 year of experience in a similar role
- Bachelor's degree or higher diploma
- Proficiency in customer service and communication
- Ability to manage financial tasks such as invoicing and debt monitoring
Full Job Posting
Job Overview
- As a Legal Secretary, you will be responsible for providing exceptional customer service, managing all communication channels, and ensuring the highest level of customer satisfaction.
Key Responsibilities
- Receive customer inquiries through all communication channels.
- Respond to customers promptly and professionally.
- Understand customer needs and direct them to the appropriate service.
- Monitor potential customers until contracting.
- Coordinate and schedule meetings with lawyers.
- Send contracts, invoices, and meeting links.
- Follow up with customers after service completion and measure satisfaction levels.
- Address complaints and work on resolving or escalating them to management.
Financial Management
- Issue invoices and send them to customers.
- Monitor outstanding debts.
- Send reminders before and after due payments.
- Prepare reports on outstanding and delayed amounts.
- Coordinate with management regarding affected customers.
System Management
- Input customer data into the case management system (LOM).
- Continuously update customer and case information.
- Upload documents and link them to customer files.
- Ensure all customer data is complete before transferring to lawyers.
- Track the status of each case and inform the customer of any updates.
Administrative Coordination
- Coordinate between customers and lawyers.
- Monitor the execution of required tasks by lawyers.
- Ensure compliance with deadlines.
- Prepare daily reports on customer service performance.
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