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Leave of Absence Advisor
J.P. Morgan
Bournemouth, KSA
Contract
Mid
Hybrid
4 weeks ago
Employee RelationsCase ManagementSickness Absence ManagementOccupational HealthServiceNowOracle HCM
Free
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Employee RelationsCase ManagementSickness Absence Management
About the Role
J.P. Morgan is hiring a Leave of Absence Advisor on a 12-month contract in Bournemouth.
Key Skills for This Role
Employee RelationsCase ManagementSickness Absence ManagementOccupational HealthServiceNowOracle HCM
Responsibilities
- Manage end to end intake and triage of new cases via HR systems and email, ensuring appropriate routing and escalation
- Support employees and managers through sickness absence and leave of absence processes, including occupational health coordination and reasonable adjustment cases
- Act as a primary point of contact for complex or sensitive queries, communicating clearly with stakeholders via phone and written correspondence
- Partner with HR and wider business teams to resolve cases efficiently, ensuring timely and compliant outcomes
- Maintain accurate case records and complete all required tracking, documentation and HR system updates
- Deliver high quality service by meeting defined SLAs, quality standards and productivity targets while processing HR transactions accurately
Requirements
- HR background with at least 3 years' experience in HR Advisor, HR Consultant or HR Business Partner roles
- Strong employee relations case management experience, with a focus on sickness absence, occupational health and related workplace support processes
- Solid understanding of UK sickness absence frameworks and reasonable adjustment processes
- Strong communication skills, both written and verbal
- Proven ability to manage multiple priorities in a fast paced environment
- Experience using HR systems such as ServiceNow or Oracle HCM
Full Job Posting
Leave of Absence Advisor
- Location: Bournemouth
- Role Type: Contract 12 Months
- Work Setup: Hybrid 4/5 days in the office
What you'll do
- Manage end to end intake and triage of new cases via HR systems and email, ensuring appropriate routing and escalation where required
- Support employees and managers through sickness absence and leave of absence processes, including occupational health coordination and reasonable adjustment cases
- Act as a primary point of contact for complex or sensitive queries, communicating clearly with stakeholders via phone and written correspondence
- Partner with HR and wider business teams to resolve cases efficiently, ensuring timely and compliant outcomes
- Maintain accurate case records and complete all required tracking, documentation and HR system updates
- Deliver high quality service by meeting defined SLAs, quality standards and productivity targets while processing HR transactions accurately
What you bring
- HR background with at least 3 years' experience in HR Advisor, HR Consultant or HR Business Partner roles, managing complex employee relations cases
- Strong employee relations case management experience, with a focus on sickness absence, occupational health and related workplace support processes
- Solid understanding of UK sickness absence frameworks and reasonable adjustment processes, including coordination with occupational health providers
- Strong communication skills, with the ability to engage effectively with employees, managers and senior stakeholders in writing and verbally
- Proven ability to manage multiple priorities in a fast paced environment, demonstrating accuracy, organisation and strong problem solving capability
- Experience using HR systems such as ServiceNow or Oracle HCM, alongside strong Microsoft Office skills
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