Leasing Associate

Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings.

Actively understands, updates and improves knowledge of community, amenities, units and local area features.

Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.

Supports Resident events and activities within the Community.

Assists with Community preparations, including move-in and move-out processes.

Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.

Screens property visitors, guests and contractors.

Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.

Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.

Completes Health and Safety compliance activities in line with the Company’s policies and procedures.

Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.

Register, secure and correctly issue Resident parcels/deliveries.

Proactively attends to or organises ad hoc or minor cleaning requirements.

​​ About You

Good level of general education.

Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.

Proficiency in using property operations software. Training will however, be provided.

Excellent customer service skills and significant experience in a sales role in a similar world class accommodation/hospitality/leisure 1 or reservations/membership environment.

The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.

Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail.

Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.

A team player who is evidently approachable and welcoming.

Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.

Proficient at using online and web tools/resources for gathering and presenting research and information.

High attention to detail in personal presentation.

Fluent English verbal and written communication skills.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.