oracle
Learning & Quality Manager
InterContinental Hotels & Resorts
IND
Manager
Onsite
Discovered Today
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
We are looking for a passionate Learning & Quality Manager to join our team and drive a culture of learning, service excellence and continuous improvement.
✨ Key Responsibilities:
- Lead the property’s Learning & Development initiatives
- Plan and deliver engaging training programs aligned with IHG standards
- Drive service excellence and quality standards across the resort
- Monitor guest feedback, quality scores and brand standards
- Conduct quality audits and identify opportunities for improvement
- Partner with HODs to identify training needs and develop colleagues
- Support onboarding, induction and ongoing development programs
- Drive a strong learning culture and continuous improvement mindset
🎯 We’re Looking For
- Relevant experience in Learning & Development / Quality within the hospitality industry
- Strong understanding of luxury hospitality and service standards
- Excellent communication, presentation and facilitation skills
- Passion for people development and service excellence
- Strong interpersonal and stakeholder management skills
About InterContinental Hotels & Resorts
Hotels & Resorts
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at InterContinental Hotels & Resorts
Front Desk Night Manager (Salary) - InterContinental Houston
Houston, USA
MidFull-time
Discovered TodayView →
Barista (AM Shifts - Full Time) - InterContinental Houston
Houston, USA
EntryFull-time
Discovered TodayView →
Cluster Reservations Agent - InterContinental Hotel & Residences Abu Dhabi
Abu Dhabi, UAE
EntryFull-time
Discovered TodayView →
Cluster Reservations Agent - InterContinental Hotel & Residences Abu Dhabi
Abu Dhabi, UAE
EntryFull-time
Discovered TodayView →
Bell Service Agent at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
, UAE
Mid
As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury trave
Discovered TodayView →
Manager, Paid Social Media (807558)
, USA
Manager
Develop, execute and optimize strategic paid social media campaigns, ensuring flawless delivery while driving channel efficiencies, effectiveness, and optimal performance. Responsible for developing and executing IHG pai
Discovered TodayView →
Part Time - Overnight - Front Desk Agent - MFWSA
, USA
Mid
Manages hotel front desk duties (check-ins, guest requests) during the night shift (approx. 11 PM - 7 AM) while also performing crucial accounting and reporting tasks, balancing daily transactions, verifying guest accoun
Discovered TodayView →
Helper Cook (Extra List)
San Francisco, USA
Discovered TodayFull-time
Front Desk Night Manager (Salary) - InterContinental Houston
Houston, USA
Discovered TodayFull-time
Barista (AM Shifts - Full Time) - InterContinental Houston
Houston, USA
Discovered TodayFull-time
Cluster Reservations Agent - InterContinental Hotel & Residences Abu Dhabi
Abu Dhabi, UAE
Discovered TodayFull-time
Cluster Reservations Agent - InterContinental Hotel & Residences Abu Dhabi
Abu Dhabi, UAE
Discovered TodayFull-time
Bell Service Agent at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
, UAE
Discovered Today
Manager, Paid Social Media (807558)
, USA
Discovered Today
Part Time - Overnight - Front Desk Agent - MFWSA
, USA
Discovered Today