Learning Operations Associate Manager

Role Overview

Qualifications and Experience

• The role requires 10 to 14 years of experience.
• Any graduation is listed as a qualification.
• Candidates should understand HR processes and the employee lifecycle.
• Candidates should be flexible to support Australian shift timings aligned with client operating hours.

Required Skills

• HR or talent and HR operations and service delivery management.
• SLA or KPI tracking, operational governance, team supervision, and performance management.
• Client interaction, issue management, continuous improvement, and process optimization.
• Advanced Excel, PowerPoint, and Word skills for operational and management reporting.
• Very good clear, structured, and professional email writing.

Additional Tools

• Experience with HR case management tools such as Salesforce or ServiceNow is listed.
• Experience with SuccessFactors HCM modules and reporting and analytics tools is listed.

Responsibilities

• Manage daily delivery for assigned talent and HR processes in line with operational commitments.
• Support client reviews, performance discussions, issue resolution, and service governance.
• Lead delivery teams through work allocation, productivity tracking, and quality management.
• Monitor SLAs and KPIs and prepare dashboards and governance reports.
• Resolve escalations using root cause analysis and corrective actions.
• Drive standardization, documentation, automation support, and productivity improvements.
• Ensure data privacy, security, statutory, and client-specific compliance.
• Coordinate with transition, transformation, automation, and technology teams.
• Support effort management, productivity reporting, and forecasting inputs.
• Improve service quality, employee experience, and operational effectiveness.