Learning & Development Specialist - Fraud / Disputes

1–3 years writing SOPs and eLearning in a regulated financial services environment — banking, fintech, payments, or compliance preferred

Hands-on proficiency with Articulate 360 (Rise) or an equivalent eLearning authoring tool; familiarity with Guru, or other knowledge base system.

Strong technical writing skills — you can take a complex, multi-step operational process and turn it into a procedure that's clear, unambiguous, and audit-ready

Comfort working from regulatory source material (e.g., OCC handbooks, Reg E, Reg Z)

Ability to work from incomplete or informal inputs — SME notes, existing knowledge base content, verbal walkthroughs — rather than requiring fully structured source material

Experience in one or more of the following disciplines: fraud operations (account or card), disputes/chargeback processing, or risk review

Self-directed working style; you can manage a high-volume authoring workload and navigate ambiguous or incomplete direction with minimal oversight

Track record of owning a project or workstream start to finish, including making judgment calls when priorities or information are unclear

Direct experience in fraud investigation, disputes/chargeback handling, or risk review at a bank, fintech, or payments company

Familiarity with Reg E and Reg Z compliance requirements

Experience authoring in Google Docs at scale with formal version control conventions

Background supporting a regulatory exam, audit, or compliance readiness effort

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

#LI-DNI

Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following: