Learning & Development Senior Manager

To work closely with the business to define learning needs and the content of core programmes and to propose and agree overall approach to any agreed development programmes and workshops globally.

To ensure that programmes have defined learning objectives, that the style and structure of sessions and the flow of learning appropriately meets these, that programmes employ effective techniques and to leverage our learning platform to deliver a blended approach maximises learning

To champion the use of AI in the delivery of learning

To deliver selected programmes and sessions, either virtually or in-person

To build and manage relationships across the global network with key stakeholders and line colleagues to ensure that needs are understood and to cover key information on learning, programmes and new developments. This is to build understanding of how learning supports development in a broader context and ensure learning is delivering high quality skill development

To add to, refresh and update learning as necessary to ensure continuous improvement and to reflect changing priorities and in response to feedback

To project manage the delivery of programmes across the global firm, managing the relationship with relevant members of the Training Events team to ensure the effective organisation, delivery and follow up of all programmes

To identify and select learning providers who have expertise that meets the particular requirements of a programme(s). To manage our on-going relationships and contracts with providers to ensure they are providing the highest quality of learning

To work with internal experts to develop content and/or run sessions on programmes

To create and maintain key documents, frameworks, materials and intranet sites as required. To manage key systems, intranet and databases that support consistent global standards of delivery of learning and compliance

To deliver value for money on all programmes – and set and manage the budget to achieve this. The budget for the T&D team is circa £4 million and each senior manager would have responsibility for circa £1 million of this. To match demand to supply and ensure the appropriate number of programmes are delivered where and when required

To work closely with the business on bespoke learning needs for specific groups of people, teams, departments or office, often with a need to handle sensitive and confidential information. This includes conducting 1:1 or team sessions

To present to management teams or departments on current initiatives or deliver best practice, for example embedding learning tools

To advise on team or department off-sites with regard to any learning objectives, advising on design, external expertise and related costs

To facilitate and/or observe on programmes managed by other team members

Candidates must have substantial previous learning & development experience and a track record of working to design and implement successful development programmes (including at a senior level) and be experienced in delivering skills development programmes

Strong understanding of modern learning methodologies and learning technologies

Of particular interest is experience within the professional services sector (including law firms). Candidates need to be client focused and demonstrate understanding of the business context including aligning learning to business priorities and strategy. They need to be credible with senior management and adept at managing a range of stakeholders.

Designing and implementing skills and leadership programmes (including at a senior level) and implementing changes to existing programmes

Experienced facilitator who can deliver a range of skills development

Working at all levels within the organisation and managing different expectations

Excellent influencing skills, good communicator

Ability to build relationships and credibility and have impact at a senior level

Attention to detail

Managing several different projects at any one time

Experience of presenting to and facilitating groups

Experience of coaching (coaching accreditation desirable) and mentoring

Build strong relationships internally and with external providers