Learning & Development Manager

• Bachelor's degree in Human Resources , Learning & Development, Organizational Development, Education, Business Administration, or a related field, or equivalent experience.
• 5+ years of progressive Learning & Development experience, including at least 2 years in a leadership or manager-level role.
• Experience designing and implementing leadership development, manager effectiveness, and organizational capability programs.
• Strong instructional design expertise with experience developing e-learning, CBTs, blended learning programs, and digital learning content .
• Experience implementing and administering Learning Management Systems (LMS) and other learning technologies.
• Knowledge of AI-enabled learning platforms, generative AI tools, automation technologies, and their application within talent development and workforce learning.
• Experience leveraging AI and automation to improve learning operations, content development, training delivery, learner engagement, and reporting.
• Strong analytical skills with experience using learning metrics, dashboards, and workforce data to measure effectiveness and drive continuous improvement.
• Proficiency with Microsoft Office Suite, learning authoring tools, and digital content creation platforms.
• Excellent communication, facilitation, influencing, project management, and stakeholder management skills.
• Ability to build strong relationships and credibility with leaders and employees at all levels.
• Demonstrated ability to lead change, drive technology adoption, and scale learning solutions across large operational workforces.

We live these values every day:

A Passion f or o ur c ustomers O ur customers are at the heart of everything we do.

We listen, innovate , and act quickly to exceed expectations with every order and interaction.

One t eam, o ne m ission Everyone contributes & every role matters.

We break silos, lift each other up , and share a relentless focus on delivering results.

That way, we win together .

Deliver ing e xcellence , e very t ime We take pride in the quality of our food, service , and the experience we create.

Our team goes above and beyond to earn trust and guarantee 100% freshness.

Act with i ntegrity We oper a t e with honest y, respect, and accountability in how we t r eat our customers, teammates, and partners .

We own our outcomes and always do what’s right, even when no one is watching.

Make f ast, b old d ecisions We challenge the status quo, embrace technology , and take smart risks to build a better future .

At the same time, we stay true to our NYC roots and care for our community.

We love food.

Yes, literally all of us.

• A fast-paced, innovative environment where ideas turn into action
• Opportunities for growth — many of our leaders have risen through the ranks
• Direct impact on how thousands of customers experience food every day

$ 100,000 – $ 12 5 ,000

• Competitive compensation and comprehensive benefits
• PTO, Safe & Sick Time, and Paid Holidays
• Medical, Vision, Dental, and Voluntary Disability coverage
• 401(k) with employer match and Life Insurance
• State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market
• Onsite FREE parking
• FREE employee shuttle bus service from nearby Subway station
• Training, leadership development, and tuition discount at local colleges
• 20% employee discount on FreshDirect online orders and Brooklyn wine store
• Minimum 50% employee discount at our onsite employee market
• Mobile phone discounts through partnerships with T-Mobile and Verizon
• Gym membership discounts through NYSC

Our Culture We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space.

We are looking for people who excel in this environment, where physical presence enhances connections and engagement.

At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers.

Many of our leaders have successfully come up through our ranks.

Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.

Position e xpectations may be subject to change as the needs of the organization changes.

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