Learning & Development Manager

Picture yourself brightening someone’s day.

When you join our hotels team, that’s exactly what you’ll do every time you come to work!

As a Learning & Development Manager, you are not just managing training initiatives for hotel team members , you are spreading the light and warmth of hospitality by developing our people and helping them deliver memorable experiences for every guest.

This role will be particularly important as the hotel progresses through its renovation journey and into its next chapter.

You will work closely with the leadership team and department heads to support our team members throughout the transformation, maintain engagement and service standards during renovation, and build the skills, confidence, and knowledge required for the successful relaunch and operation of the renovated hotel.

Here’s what you will do during a typical day:

• Develop training programs: Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards, inclusive of topics such as harassment-free workplace, diversity, new team member orientation, leadership, and service.
• Support the hotel renovation journey: Develop and coordinate learning initiatives that support team members throughout the different phases of the hotel renovation, ensuring they remain informed, engaged, motivated, and prepared for operational changes.
• Prepare teams for the renovated hotel: Partner with hotel leadership and department heads to identify new skills, service behaviors, operational knowledge, and training requirements resulting from renovated facilities, new concepts, guest touchpoints, and ways of working.
• Drive pre-opening and relaunch readiness: Develop and execute training plans ahead of the reopening of renovated areas, including service simulations, departmental training, product knowledge, guest journey training, and other readiness activities to ensure teams are fully prepared from day one.
• Embed the new guest experience: Following renovation, ensure new service standards, concepts, and operational practices are successfully embedded through continuous coaching, refresher training, observation, and follow-up.