Learning Associate, Learning and Development
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Key skills for this role
About the Role
Q-Express Documents Transport seeks a Learning Associate to coordinate and execute training in a Fulfillment Center. The role involves delivering instructor training, analyzing data to improve new hire learning, and supporting operations with critical role training.
Key Skills for This Role
Responsibilities
- Coordinate and execute training for all process paths in the Fulfillment Center
- Deliver instructor training, observation and coaching to the MEATR standard
- Use and analyze data on a daily basis to improve new hire learning experience
- Organize and monitor cross training for operations to support peak skill requirements
- Support operations with delivery of critical role training
Requirements
- Experience with written and verbal communication and presentation
- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Willing to work flexible schedules/shifts
Full Job Posting
Overview
- The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center.
- Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments.
Prerequisites
- Willing to work flexible schedules / shifts
- Act as a supervisor for Instructors and Peer Trainers with new hires
- Deliver Instructor training, observation and coaching to the MEATR standard
- Ensure training records are kept up to date through the console
- Ensure MEATR training materials are kept and delivered against MEATR standard and provide a positive learning experience
- Use and analyze data on a daily basis to improve NH learning experience
- Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
- All tests/ audits are completed and responses are tracked
- Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
- Work with operations on a skill matrix to highlight gaps for critical role training
- Support operations with the delivery of critical role training
- Improve processes from gathering feedback and analyzing data
Additional Responsibilities
- Support the recruitment of Instructors and Peer Trainers
- Attend meetings when required and provide information required
- Work in partnership with the agency managers to improve new hire performance
- Support MEATR level projects with feedback and improvements
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