Learning and Development System Coordinator

Key Responsibilities:

• Administers the day-to-day operation of Reena's Learning Management System (LMS) and related learning platforms.
• Maintains learner profiles, enrolments, course configurations, learning pathways and system settings.
• Ensures the accuracy, integrity and confidentiality of learner and training data.
• Troubleshoots LMS access, enrolment and system-related issues, escalating technical issues as appropriate.
• Supports system maintenance, testing, updates and implementation of new LMS functionality.
• Provides first-level support to employees, leaders, external learners and partner agencies regarding LMS access and learning inquiries.
• Responds to and resolves learner support requests in a timely manner.
• Resolves enrolment, course access and training record discrepancies.
• Provides guidance and support on LMS functionality and learning processes.
• Delivers orientation and ongoing guidance to supervisors and other LMS users on system functionality, learning processes, and available learning resources.
• Maintains accurate records of mandatory training, certifications and learning completion.
• Monitors training compliance and supports organizational reporting requirements.
• Generates regular and ad hoc reports to support operational, compliance and audit requirements.
• Validates learning data to ensure the accuracy and completeness of organizational training records.
• Maintains documentation supporting certification and recertification requirements.
• Collaborates with Quality Assurance and operational teams to support ongoing training compliance, registration requirements, and follow-up activities.
• Conducts routine audits of learning records to ensure data accuracy, training compliance, and completeness.
• Tracks outstanding training requirements and follows up with supervisors and operational teams, escalating unresolved compliance concerns as appropriate.
• Supports the setup, maintenance and administration of courses within the LMS.