Learning and Development Manager

Key Responsibilities:

Own and deliver global learning programs across North America, including Management Fundamentals, PowerSkills, and Supercharged Sales through both virtual and in-person facilitation

Facilitate engaging, high-impact learning experiences that encourage participation, reflection, and real-world application while maintaining global standards

Bring Merlin’s leadership behaviors and values to life through facilitation and day-to-day interactions

Support the design of world-class learning solutions that create memorable and impactful learner experiences

Support the rollout and embedding of global frameworks and programs across North America attractions

Partner with attraction teams to ensure learning translates into measurable behavior change and improved business performance

Localize global learning content to align with North America operations, priorities, and challenges

Collaborate with the North America People Hub to align people processes and policies with development programs

Identify business and operational needs to support the design and delivery of commercially relevant learning solutions

Support the design, delivery, and localization of onboarding programs, including Extraordinary Beginnings

Oversee mandatory training initiatives and support local teams in effective execution through learning platforms

Partner with LEGOLAND California, Florida, New York, and Gateway attractions to coordinate regional learning delivery

Work with People Partners and site leaders to plan, schedule, and execute learning programs and initiatives

Support the organization and delivery of regional learning events and global capability initiatives aligned to North America time zones

Coordinate logistics, facilitation, and learner experience for virtual and in-person sessions

Track participation, engagement, feedback, and KPIs to measure program effectiveness and support continuous improvement