Learning and Development Manager

• Housekeeping / Stewarding standards, wherever applicable

• Workplace Safety and Emergency Procedures

• Conduct structured induction programs for new employees.
• Coordinate departmental induction with Outlet Heads and Department Managers.
• Ensure new joiners understand company policies, SOPs, service standards, grooming, attendance, and workplace expectations.
• Maintain induction records and completion status.

• Support competency development for Staff, Captain, Supervisor, Manager, and Executive levels.
• Coordinate skill-building programs for high-potential employees.
• Support career development and succession planning initiatives.
• Conduct training for employees promoted or transferred to new roles.
• Assist in developing individual development plans where required.

• Conduct classroom, practical, on-the-job, and role-play-based training sessions.
• Coordinate external trainers and subject matter experts when required.
• Ensure training is interactive, practical, and relevant to hospitality operations.
• Conduct outlet-level training based on operational requirements.

• Conduct pre- and post-training assessments.
• Evaluate employee understanding and application of training.
• Obtain participant feedback after training sessions.
• Measure training effectiveness through operational performance, guest feedback, audit results, sales performance, and manager feedback.
• Recommend refresher training wherever required.

Maintain updated records of:

• Training calendar
• Attendance
• Training hours
• Employee-wise training history
• Induction records
• Training assessments
• Feedback forms
• Skill assessment scores
• Certification records

• Training effectiveness reports

Prepare regular L&D reports for HR Head / Management.

Coordinate mandatory training programs related to:

• POSH

• First Aid
• Workplace Safety
• Labour / statutory awareness
• Responsible alcohol service, wherever applicable
• Company policies and Code of Conduct

Ensure required training records are available for audits and compliance requirements.

• Regularly visit outlets to observe employee performance and service standards.
• Conduct training audits and identify gaps.
• Work closely with Outlet Heads to improve service quality.
• Follow up on action plans arising from training and operational audits.

• Develop and update training presentations, SOP-based modules, assessment forms, quizzes, checklists, and handouts.
• Customize training content based on brand standards and operational requirements.
• Maintain a central repository of L&D training materials.

• Training calendar adherence
• Training hours per employee
• Training completion percentage
• New-joiner induction completion
• Employee assessment scores
• Training effectiveness score
• Improvement in operational/service standards
• Reduction in recurring training gaps
• Employee participation and feedback
• Compliance training completion
• Outlet training audit scores
• Internal trainer development

• Bachelor's degree in Hotel Management / Hospitality / HR / Business Administration or equivalent.
• Certification in Learning & Development / Training is an advantage.

2–5 years of relevant experience in Learning & Development, Training, HR, or Operations within the hospitality, hotel, restaurant, QSR, bar, club, or F&B industry.

Candidates with strong operational hospitality experience and a transition into L&D may also be considered.

• Strong presentation and facilitation skills
• Excellent verbal and written communication
• Good understanding of hospitality operations
• Training needs analysis
• Training content development
• Employee assessment
• Good interpersonal and influencing skills

• Training MIS and reporting
• Problem-solving ability
• Ability to engage frontline employees
• Strong coordination with Operations and HR

• Energetic and approachable
• Service-oriented mindset
• Confident trainer and facilitator
• Good listener
• Positive attitude
• Strong ownership and accountability
• Willingness to travel between outlets
• Ability to work in a fast-paced hospitality environment
• Strong relationship-building skills

HR / L&D, Operations, Outlet Heads, Brand Heads, Department Heads, Corporate Functions, Finance and Management.

Training consultants, external trainers, certification bodies, hospitality institutes and other training partners.

• Primarily outlet and field-based training role.
• Regular travel between multiple hospitality outlets may be required.
• Flexible working hours based on operational requirements.
• May be required to conduct training during pre-opening, peak operational periods, or different shifts.

The ideal candidate should be a hands-on hospitality L&D professional who understands restaurant/hotel operations and can effectively train frontline teams.

The person should be capable of converting operational gaps into practical training interventions and working closely with Outlet Heads and Brand Heads to improve service quality, employee capability, guest experience, and operational performance.

Pay: ₹400,000.00 - ₹500,000.00 per year

• Food provided
• Paid sick time
• Provident Fund