Lead hands-on onboarding and skills training for warehouse associates across picking, packing, replenishment, equipment operation, and safe working practices
Facilitate learning across multiple modalities, including in-person, virtual, and on-the-floor coaching.
Evaluate existing operator‐led training and build improved, scalable training programs.
Deliver hands-on training and coaching in a live warehouse environment.
Partner with warehouse leadership to standardize operational training.
Maintain training documentation, certification tracking, and recertification processes for operational and safety-critical training.
Support or deliver training related to forklift / powered industrial truck operation, safe material handling, and warehouse safety practices.
Conduct skills assessments to verify readiness for independent work on the floor.
Performance, Compliance & Development
Track and measure learning impact, including speed to competency and performance outcomes.
Ensure all training meets compliance, safety, and operational standards.
Identify skill gaps and implement targeted upskilling solutions.
Partner with leaders to develop career pathways and growth plans for team members.
Continuously evaluate and refine training programs using learner feedback, observations, and performance data.
Support implementation and maintenance of digital learning solutions and LMS workflows.
Experience Requirements
Experience as an in-house trainer, training coordinator, or L&D lead within a warehouse, distribution, logistics, or manufacturing facility.
Experience training frontline warehouse staff on operational tasks such as picking, packing, replenishment, and equipment use.
Demonstrated experience training or supporting certification processes related to forklift operation, material handling, or warehouse safety strongly preferred.
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Experience partnering with site leadership on safety, onboarding, and workforce readiness.
5+ years in a full-time Learning & Development role.
2+ years specifically supporting L&D within warehouse or supply-chain environments.
Proven experience owning training programs from concept through delivery and continuous improvement.
Experience designing and facilitating learning across digital, classroom, and blended modalities.
Qualifications
Bachelor’s degree preferred, or relevant experience in a related field.
Relevant safety certifications (e.g., OSHA, forklift / powered industrial truck, train-the-trainer, or equivalent ). The ability to train and reinforce these standards is highly desirable.
Train-the-trainer certification in safety, equipment operation, or warehouse procedures preferred.
Ability to deliver both classroom-style and hands-on floor-based instruction.
Strong working knowledge of warehouse operations, safety procedures, and frontline associate onboarding.
Certification in digital learning design, adult learning or facilitation (completed or in progress).
Strong knowledge of the end-to-end training lifecycle.
Strong project management skills and the ability to monitor, evaluate, and enhance programs.
Excellent verbal and written communication skills.
Strong critical thinking, problem-solving, and analytical capabilities.
Why this opportunity?
This is a unique opportunity to step into a highly visible role at a pivotal point of growth and transformation. As the first U.S.-based trainer in this space, you will have the chance to build a program from the ground up, shape the strategy, and create meaningful impact across the business.
Rather than stepping into a fully defined playbook, you’ll have true ownership and autonomy to assess what’s needed, develop scalable training solutions, and influence performance in a tangible way. This role is ideal for someone who is energized by building, improving, and bringing structure to an evolving environment.
You’ll also have a manager who values empowerment, trust, and support. With 20 years of experience, he brings guidance and perspective on what works, while still giving you the space to lead, make decisions, and take the program in a direction that drives results.
Why BDA? BDA is a place where creativity, partnership, and customer care come together. For more than 40 years, we have helped some of the world’s most recognized brands create memorable experiences through branded merchandise, gifting, and custom programs. We are proud of the work we do, the relationships we build, and the people behind it all. At BDA, you will find a team that values collaboration, innovation, and a “get it done” mindset — while still making space for creativity, growth, and meaningful impact.
Our Core Values:
BDA is a Team and a Family
Always Strive to Be The Best
Entrepreneurial Spirit
Tigger Attitude
Work Hard, Play Hard
Make It Happen the Best Way
Total Client Affinity & Advocacy
Want to learn more? So much to explore
BDA Instagram: https://www.instagram.com/bda_inc/
Harper + Scott (a BDA company): https://www.harperandscott.com/ & https://www.instagram.com/harperandscott/
swagup (a BDA company) end-to-end Merch Ecommerce site: https://www.swagup.com/
Idea Planet (a BDA company): https://www.ideaplanetlp.com/about
We are pleased to share the base salary range for this position is $65,000 to $75,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.
About BDA
Media & Entertainment
For over four decades, BDA has been a leading branded merchandise agency helping iconic global brands tell their stories through strategic, high-impact promotional products and experiences.
