Learner Success Manager

• 5+ years of experience in team management, preferably in customer service, learner success, or education-related fields.
• Bachelor’s degree in business, management, education, or another related field preferred.
• Strong understanding and demonstrated execution of learner-retention strategies and long-term issue-resolution best practices.
• Exceptional communication, leadership, and interpersonal skills.
• Ability to analyze data, generate insights, and implement improvements.
• Experience working cross-functionally to drive resolution of complex challenges.
• Proficiency in CRM tools and other learner-success platforms is a plus.
• Role Assessment: Candidates will be required to complete a role-specific assessment as the first step in the hiring process. Assessment results will be used to evaluate alignment with the position and determine next steps in the process.
• Recorded Video Interviews: All video interviews conducted during the hiring process will be recorded to support internal hiring consistency and process improvement.
• Background Checks: Employment with Penn Foster Group is contingent upon successfully completing applicable pre-employment screening requirements, which may include verification of employment history, education, and criminal background, where permitted by law.
• Identity Verification (Form I-9): As part of our onboarding process, all hires must complete employment eligibility verification in compliance with federal law. This includes remote Form I-9 verification, which may require an in-person identity verification step with an authorized representative.
• On-Camera Work Environment: We operate in a highly collaborative, remote, on-camera culture when working remotely. Employees are expected to be on camera during meetings unless extenuating circumstances apply.

At Penn Foster Group, we are transforming online learning to help learners by uniting Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms.

Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future.

Our history dates back to 1890, when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners seeking the skills necessary for safer jobs.

Today, with the partners who use our education and training programs, we continue that mission by providing accessible training and education for in-demand skills and building a workforce prepared for the future job market.

We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse in identities, lived experiences, and ideas.

We aim to create a culture where people feel connected to one another and have a sense of belonging.

We value diversity, equity, and inclusion because they are foundational to achieving our goals as an organization—from maximizing the number of learners who reach their goals and providing the experiences we want them to have, to becoming the type of company where people want to work.

We offer a robust benefits package that includes:

• Medical, dental, and vision coverage
• Flexible spending accounts
• Generous paid time off
• Sponsored volunteer opportunities
• A 401(k) with a company match
• Free access to all of our online programs