Learner Success Advocate

• Education: Associates Degree or equivalent experience. * proof of High School Diploma or Equivalent is required *
• Experience:
• 2-3 years of work experience required.
• 1-3 years of digital customer service experience preferred.
• Computer Skills:
• Must be able to perform 8 hours of computer work per day.
• Experience with inbound and outbound digital and/or phone support.
• Adept at learning new technologies.
• Proficient with Microsoft Office.
• Five9 call center skills preferred.
• Experience with Ada chatbot and Microsoft Dynamics preferred.
• Other Requirements:
• Ability to multi-task and work efficiently.
• Excellent verbal and written communication skills.
• Acute active listening skills.
• Demonstrates empathy, respect, and awareness of the needs of our learners.
• Must report to the office (Chandler, AZ) at least two days per week.
• When working from home, access to consistent, adequate internet connectivity is required.
• Please note that a technical assessment will be required as part of our hiring process. This assessment must be completed before being considered for an interview.

At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market. Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in. What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.