Lead Windows Server Admin_L1

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

You will be a member of Migration factory support function supporting Global Wintel environment within the bank

The work will be shift based operating within a team supporting the bank with 24x7 coverage hours

Responsible for infrastructure migration for global production / non-production of Windows OS systems in a distributed environment

Weekend work and available on-call when required

Resolve incident tickets generated via alerting systems on the Windows Infrastructure estate

Resolve problem tickets allocated to the team via SNOW

Implement request for services via SNOW or manual instructions

University degree with 5+ years experience in supporting WINDOWS based distributed computing environment with 2000+ systems

A solid understanding of Windows operating systems including older versions 2003, 2008. (Understanding of Citrix, VMWare, MOM, AD will be a big advantage)

Provide project support around Windows technologies on Storage Migration, DC Exit, OS Migration, Windows Estate Remediation, BCM and Power Down Activities

Familiar with networking/distributed computing concepts such as NFS, routing, troubleshooting network related issues

Knowledge of VERITAS storage foundation, volume manager, file systems and MS Clusters

Configuration knowledge of IBM Blade, HP Servers and Dell Blades

Ability to write scripts in PowerShell & VBA

Liaise with vendors to analyze crash dumps, infrastructure problems or hardware failures

Regular verbal and written communication with business partners and other support teams to clarify details of incidents or service requests to maintain production stability and meet established SLAs

Basic understanding of the Banking and Finance industry with previous job experience a plus

Understanding and working together knowledge of authentication and naming services, including NIS, LDAP with Kerberos, Power Broker, DNS, NTP etc.

The candidate should have extensive hands-on experience in delivering large-scale infrastructure/data center migration and infrastructure/data center upgradation/modernization projects within the global high availability banking /financial services environment.

Strong analytical and logical skills

ITIL Knowledge

Writing technical documentation as needed and ensuring they are updated in a timely fashion

Able to establish a good working relationship with various teams

Issue Management and effective escalation management

Global user support exposure is an advantage

Technical understanding of project content and delivery

Ability to work under pressure / tight deadlines