Lead Systems Analyst

Responsibilities

• Assume technical leadership for enterprise monitoring and observability initiatives, providing guidance, standards, and best practices across technology teams.
• Establish and maintain governance frameworks, operational standards, and monitoring policies to ensure consistent service visibility and alert management throughout the organization.
• Develop enterprise monitoring strategies and roadmaps that align with business objectives, operational resiliency goals, infrastructure modernization efforts, and cloud transformation initiatives.
• Define monitoring scope, service health objectives, availability metrics, performance standards, and operational requirements for critical business services.
• Lead the design and implementation of monitoring solutions supporting infrastructure, cloud platforms, applications, databases, network services, and end-user technologies.
• Partner with engineering and operational teams to identify opportunities for increased observability, proactive detection of service degradation, and improved operational efficiency.
• Develop and maintain monitoring architecture standards, monitoring templates, dashboard frameworks, alerting policies, and operational runbooks.
• Govern alert quality through ongoing optimization of thresholds, event correlation, noise reduction, and root-cause-focused monitoring practices to minimize alert fatigue and improve operational response.
• Review operational incidents, service interruptions, monitoring events, and performance trends to identify systemic issues and drive corrective actions that improve service reliability.
• Design, implement, and maintain executive and operational dashboards providing visibility into service availability, performance trends, capacity utilization, operational risk, and technology health.
• Coordinate enterprise observability initiatives across business and technology teams to ensure monitoring requirements are incorporated into projects, deployments, and service transitions.
• Lead the integration of monitoring platforms with enterprise IT Service Management systems, ensuring automated incident creation, escalation workflows, and operational response processes are consistently applied.