Lead System Analyst

Job Role : L3 Support - Lead Support Analyst

Own and modernize endpoint management for Windows and macOS using SCCM and Intune.

Deliver and support all software deployments, patching, and emergency updates, including rapid response to critical vulnerabilities.

Package, update, and manage applications for automated and self-service deployment (including maintaining an internal app store).

Engineer, test, and maintain core desktop images to ensure secure, consistent device provisioning.

Automate and document with PowerShell, Bash, Graph API, etc. to drive efficiency and compliance.

Educate and train support teams on all major deployments and updates.

Enforce security baselines (OS patching, Software patching, Defender, BitLocker/FileVault) and ensure compliance is evidenced.

Coordinate with cross-functional teams and flex work hours as needed for critical deployments