Lead Specialist Payroll FinOps

Support employee tax setup changes and validations per workflow; ensure changes align to source documentation.

Assist with tax-related inquiries and ticket triage; resolve routine items and route complex items to SMEs/partners.

Support year-end activities such as W-2 validations, corrections workflows, and reprint requests per process.

Support direct deposit maintenance and reject/return handling per workflow; ensure corrections are completed within required timelines.

Assist with payroll funding/file checks and basic reconciliations per checklist; escalate discrepancies promptly.

Log and track ACH rejects, reversals, and high-risk exceptions to closure.

Set up and maintain garnishment/levy deductions based on received orders and established decision trees.

Process routine agency communications and documentation within SLA; maintain required records.

Support remittance processing and exception handling per controls; escalate complex scenarios.

Execute standard payroll processing steps (data entry, validations, adjustments) according to the payroll calendar.

Run and review assigned audits; correct basic errors and coordinate dependencies with upstream partners.

Support off-cycle processing requests as directed; ensure documentation and approvals are complete.

Process final pay checks including PTO/other payouts per state requirements and documented guidance; escalate exceptions promptly.

Support manual check requests, reissues, and reversals; ensure approvals and audit trail are complete.

Respond to final pay inquiries from HR/field teams using templates and policy references.

Reports to: Manager, Payroll Operations.