Lead Software Engineering Support Technician

Gracenote, a Nielsen company, is dedicated to connecting audiences to the entertainment they love, powering a better media future for all people. As the content data business unit of Nielsen, Gracenote powers innovative entertainment experiences for the world's leading media companies. Our entertainment metadata and connected IDs deliver advanced content navigation and discovery to connect consumers to the content they love. Gracenote's industry-leading datasets cover TV programs, movies, sports, music, and podcasts in 80 countries and 35 languages. We provide common identifiers that are universally adopted by the world's leading media companies, enabling powerful cross-media entertainment experiences. Machine-driven, human-validated best-in-class data and images fuel new search and discovery experiences across every screen.

This role provides high-level technical leadership and in-depth expertise in operational support, focusing on solving complex systemic problems while ensuring continuous platform stability. It combines autonomous coordination and guidance for team members with high-level strategic support as a Subject Matter Expert (SME) to ensure long-term reliability and technical integrity across the platform.