Lead Software Engineer - Sr ServiceNow Developer

The Senior ServiceNow Developer will be responsible for development and support of the ServiceNow implementation covering Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Mgmt., and System Integrations. We are seeking a Senior ServiceNow Engineer with proven expertise in hands-on development and Automation Test Framework. This role is responsible for contributing to configuration, scripting, and integrations across the ServiceNow platform (ITSM, ITOM, CMDB, Discovery, Event Management, Service Portal, and enterprise integrations) and ServiceNow ATF(Automated Test Framework).

Configure and customize applications, workflows, and integrations using JavaScript, Glide APIs, Flow Designer, Client Scripts, Business Rules, and UI Policies .

Manage update sets, migration, and development lifecycle activities.

Collaborate with architects/developers to ensure testability in designs .

Develop and support integrations using REST, SOAP, and Integration Hub .

Contribute to CI/CD pipeline automation for faster, reliable deployments.

Mentor junior engineers in QA, automation, and ServiceNow configuration best practices.

Work with analysts, product owners, and developers to align on requirements and deliverables.

Collaborating across multiple time zones with global teams.

Actively participate in Agile ceremonies (refinement, planning, daily stand-ups, retrospectives).

Champion a quality-first mindset across engineering and business stakeholders.

Analyze requirements and ServiceNow specifications to design scalable test cases, data, and scenarios.

Plan, execute, and document manual and automated testing across ServiceNow modules, workflows, and integrations.

Lead functional, regression, integration, upgrade, and API testing for ITSM, Service Catalog, CSDM, and ITOM.

Build and maintain automation frameworks using ATF, Selenium, and related tools

8+ years of proven experience in Development , and Testing , with deep knowledge of ServiceNow modules (Some of these includes ITSM, Service Catalog, CSDM, ITOM).

Proficiency in ServiceNow scripting (JavaScript, Glide APIs) to develop/modify Client Scripts, Business Rules, UI Policies, Catalog Scripts, and Flow Designer logic .

Strong expertise in ServiceNow Automated Test Framework (ATF)

Hands-on experience with API testing for ServiceNow integrations.

Experience with update set migration, ServiceNow development lifecycle, and deployment processes .

Hands-on experience with ServiceNow upgrades, patch testing, and defect management .

Strong analytical and problem-solving skills; able to anticipate risks, enforce QA standards, and recommend improvements.

Ability to work independently and take ownership of deliverables , while collaborating effectively in a fast-paced Agile environment .

Proven ability to work in offshore–onshore delivery models , collaborating across multiple time zones with global teams.

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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