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Lead Software Engineer - (Forward Deployed Engineer)
Eightfold AI
Santa Clara, USA
Full-time
Senior · 7+ years experience
Hybrid
USD 170000-227000 yearly / year
Discovered 1 weeks ago
JavaPythonScalaReactAngularAWS
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- Design and build customer-facing enhancements, integrations, and custom workflows that scale across the platform.
- Translate enterprise customer requirements into durable, reusable platform capabilities.
- Influence product and engineering roadmaps by identifying patterns across customer needs.
- Balance short-term customer demands with long-term platform health and architectural integrity.
- Own end-to-end design and implementation of complex, cross-cutting features spanning multiple services or product areas.
- Drive architectural decisions focused on reliability, performance, extensibility, and maintainability.
- Partner closely with Product Management, Platform Engineering, and Applied AI teams to deliver solutions aligned with customer outcomes.
- Act as the primary technical escalation point for the most critical enterprise customer issues across all Eightfold products.
- Troubleshoot and resolve complex production issues involving distributed systems, large-scale data, and integrations.
- Work directly with Customer Success, Solutions Engineering, and Support teams to deliver timely, high-quality resolutions.
- Lead root cause analysis and drive systemic fixes to prevent recurrence.
- Deep engagement with customer issues, the focus of this role will be on engineering durable solutions, improving platform capabilities, and eliminating entire classes of problems.
- Mentor and guide junior and mid-level engineers, especially within customer engineering and escalation workflows.
- Lead design reviews and code reviews with an emphasis on scalability and operational readiness.
- Establish best practices for observability, debugging, testing, and incident response in customer-facing systems.
- 7+ years of professional software engineering experience, including ownership of production systems at scale.
- Strong backend engineering experience (e.g., Java, Python, Scala, or similar) with distributed systems.
- Proven experience handling enterprise customer escalations and complex production issues.
- Deep understanding of system design, APIs, data pipelines, and service-oriented or microservices architectures.
- Ability to operate effectively in ambiguous environments with competing customer and platform priorities.
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