Lead Site Reliability Engineer/ Expert

Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions

Coordinate with incident management teams,operations experts and collaborate with different Service Operations and Engineering teams to develop and implement permanent solutions.

Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement.

Define and maintain an event catalog, specifying active events, thresholds, and relevant remediation, and optimize it for efficiency.

Develop event response protocols, provide training to teams, and ensure quick and efficient handling of incidents.

Collaborate with stakeholders to define events, ensure coverage across the Service Operations, and drive improvements based on post-event reviews and feedback.

Own the quality of new release deployment for the Service Operations, ensuring a clear process and responsibilities are assigned for smooth implementation.

Develop and maintain deployment schedules, conduct operational readiness assessments, and manage deployment risk assessments to ensure service stability.

Oversee the execution of deployment plans, coordinate resources & process with delivery and lifecycle engineering, communicate with stakeholders, and continuously work with different stakeholders to improve deployment processes based on feedback.

Manage continuous integration and deployment (CI/CD) pipelines, ensuring smooth integration between development and operational teams.

Automate operational processes, monitor system performance, and resolve issues related to automation scripts to increase efficiency.

Implement and manage infrastructure as code, provide ongoing support for automation tools, and continuously improve DevOps practices.

8+ years of experience in IT operations service management or infrastructure management or application management including roles such as Site Reliability Engineering lead or DevOps Engineer/lead.

Proven experience in managing high-availability systems and ensuring operational reliability.

Extensive experience in root cause analysis (RCA) incident management and developing permanent solutions for recurring service disruptions.

Extensive expertise in monitoring and observability implementation

Hands-on experience with CI/CD pipelines, automation system performance monitoring and the implementation of infrastructure as code.

Strong background in collaborating with cross-functional teams (development operations engineering etc.) to improve operational processes and service delivery.

Experience in managing deployments risk assessments and optimizing event and problem management processes.

Familiarity with cloud technologies containerization and scalable architecture including experience with zero-downtime deployment strategies.

Business Acumen

Consultancy

Financial Acumen

Info Gathering&Processing

Organisational Awareness

Quality Orientation

Collaboration

Communication

Problem Solving

Incident Management

Change Management

Innovation

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Advanced degree (Master’s or equivalent) is often preferred for senior positions.