Lead Site Reliability Engineer

Responsibilities

• As a Lead Site Reliability Engineer, you will serve as a skilled, experienced problem-solver and team player, acting as the "go-to" technical lead for assigned platforms and services across Disney Experiences. You will architect and evolve cloud-native and hybrid infrastructures, champion observability and DevOps practices, and mentor individual contributors to deliver reliable, secure, and cost‑effective solutions that support Disney's creative, customer-focused, and innovative guest experiences. This role matters because it safeguards the technology behind our stories, requiring deep technical expertise, strong collaboration, and the ability to explain complex concepts and influence diverse stakeholders.
• Architect, design, and build scalable, maintainable, and secure infrastructure and platforms, including cloud-native and container-based solutions, to support mission-critical commerce and guest-facing applications.
• Lead the evolution of DevOps and SRE practices by consulting on, designing, and supporting CI/CD pipelines, automating infrastructure and operations, and creating telemetry and observability for monitoring and incident response.
• Serve as the SRE subject matter expert and technical lead for assigned products and platforms, owning reliability strategies, defining SLIs/SLOs/SLAs, and driving continuous improvement in uptime and performance.
• Identify root causes of operational issues in large-scale distributed systems, lead major incident response, and deliver clear retrospectives and remediation plans that reduce future risk and operational toil.
• Develop, maintain, and enhance automation, scripts, and Infrastructure as Code to standardize deployments, improve reliability, and support complex, non-standard environments without relying solely on runbooks.