Lead Site Reliability Engineer

Mattermost is seeking an experienced and visionary Lead Site Reliability Engineer (SRE) to guide the architecture, reliability, and operational excellence of the infrastructure powering our secure, mission-critical collaboration platform.

In this role, you will provide technical leadership across our SRE function, driving strategic initiatives for scalability, observability, performance, and automation across cloud and hybrid environments.

You will mentor engineers, establish best practices, and collaborate closely with development, security, and operations teams to ensure our customers in defense, government, and critical infrastructure sectors experience exceptional reliability and performance.

• Define the strategy, architecture, and roadmap for Mattermost’s site reliability engineering function, aligning infrastructure initiatives with product and business goals.
• Lead the design, deployment, and optimization of production-grade containerized workloads, infrastructure-as-code, and compliant cloud environments for regulated domains (e.g., FedRAMP, DoD).
• Establish and evolve observability, monitoring, and alerting frameworks to ensure performance, reliability, and capacity planning at scale.
• Drive incident management processes, including on-call rotations, root cause analysis, and systemic reliability improvements.
• Partner with security and compliance teams to meet data sovereignty, security, and regulatory requirements.
• Champion automation and operational excellence to improve efficiency, reduce risk, and scale operations.
• Oversee cloud cost management and capacity planning to optimize infrastructure spending while meeting performance targets.
• Build and maintain a developer platform that enables fast, secure software delivery and improves application stability in production.
• Mentor and coach SRE team members, fostering a culture of learning, collaboration, and technical excellence.