Lead Services Coordinator

• Creates, maintains, and edits PSC schedules to ensure adequate coverage for center needs.
• Provides frontline oversight of daily PSC operations and workflows. Serves as a technical expert and resource for patient scheduling and educates center staff on best practices and systems related to PSC work.
• Schedules patient visits, physician appointments, diagnostic tests, procedures, and treatments.
• Supports template maintenance.
• Communicates essential information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members, and other patient care areas.
• Demonstrates flexibility in meeting patient and unit needs, including functioning across multiple centers as required.

• Designs, develops, and facilitates onboarding for new PSCs.
• Trains, mentors, and coaches PSCs in clinic procedures, systems, scheduling policies, and new skills.
• Collaborates with the supervisor and manager to oversee and monitor PSC performance metrics.

• Supports and provides input in the recruitment and selection of new PSCs.
• Contributes to annual or periodic performance evaluations.
• Provides input for expectation memos and/or performance improvement plans when needed, and participates in other disciplinary processes as appropriate.
• Monitors PSC timekeeping, including editing timecards when necessary. Works with the supervisor to adjust schedules and manage overtime.

Performs other duties as assigned.

• World‑class cancer care leader with a mission-driven culture.
• Strong teamwork environment where staff support each other and patients.
• Growth opportunities through training, mentorship, and skill development.
• Impactful work that directly improves patient experience and outcomes.

• Required: High School Diploma or Equivalent

• Required: Five years Relevant work experience. or
• Required: Three years Required experience with preferred degree.
• May substitute additional education for required experience on a one-to-one basis.

The University of Texas MD Anderson Cancer Center offers excellent benefits , including medical, dental, paid time off , retirement , tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

• Maximum Salary : US Dollar (USD) 68,500
• FLSA: non-exempt and eligible for overtime pay

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