Lead ServiceNow Developer
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Key skills for this role
Key Skills for This Role
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Key Responsibilities
- Lead and mentor a team of ServiceNow developers, enforcing best
- practices in development, configuration, and integrations.
- Define and execute the ServiceNow development strategy aligned with
- organizational goals.
- Design, develop, and deploy ServiceNow applications, workflows, service
- catalogs, and integrations.
- Provide technical leadership across modules such as ITSM, ITOM, HRSD,
- SecOps, and custom applications.
- Drive platform governance including coding standards, security controls,
- and design frameworks.
- Collaborate with business stakeholders to gather requirements and
- translate them into scalable solutions.
- Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.
- Implement automation and advanced workflows leveraging ServiceNow
- best practices and emerging capabilities (AI/ML).
- Ensure alignment with ITIL processes, compliance standards, and enterprise
- security policies.
- Support platform operations including upgrades, patching, performance
- optimization, and stability.
- Partner with Transformation and Operations teams for continuous service
- improvement and platform lifecycle management.
- ServiceNow Development Lead
- Required Skills & Qualifications:
- Technical Expertise
- Strong experience in JavaScript, Glide API, AngularJS, HTML, CSS
- Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or
- SecOps
- Good understanding of CMDB, ITOM, CSM, and custom application
- development
- Proven experience in ServiceNow architecture design and enterprise
- integrations
- Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum
- methodologies
Experience & Education
• Bachelor’s or master’s degree in computer science, IT, or related field
• 9+ years of ServiceNow experience, with significant hands-on expertise in
ServiceNow development and team leadership
• Proven track record of delivering large-scale ServiceNow implementations
Key Competencies
• Strong leadership and mentoring skills.
• Solution-oriented mindset with architectural thinking.
• Excellent stakeholder communication and collaboration skills.
• Ability to drive innovation and platform adoption.
Certifications
• ServiceNow Certified System Administrator (CSA) – Mandatory
• Certified Application Developer (CAD) – Preferred
• Certified Implementation Specialist (CIS) – Good to Have
About Zensar
Global technology firm providing digital transformation and infrastructure services.
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