indeed
Lead Sales Aesthetician
Benefit Cosmetics
Guelph, CAN
Full Time
Lead
Onsite
2 days ago
Brow WaxingFacial WaxingSalesCustomer ServiceCoachingProduct Knowledge
Free
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Brow WaxingFacial WaxingSales
About the Role
Benefit Cosmetics is hiring a Lead Sales Aesthetician to coach Brow & Beauty Experts, perform brow and facial waxing services, and drive sales in Guelph, ON. Requires aesthetician certification and 1-2 years of experience.
Key Skills for This Role
Brow WaxingFacial WaxingSalesCustomer ServiceCoachingProduct Knowledge
Responsibilities
- Achieve personal sales and service goals, overcome client objections
- Perform short salon services including brow and facial waxing, tinting, lamination and tweezing
- Onboard, certify, and continue to educate new BBE's & Flexperts
- Coach BBEs on sales techniques and ensure compliance with service standards
- Maintain sanitary and organized Brow Bar and waxing areas
Requirements
- Current Aesthetician certification/diploma required/preferred dependent on province
- 1 2 years experience as an Aesthetician/performing brow service
- 1 2 years retail experience
- Flexible regarding work hours; ability to work evenings, weekends, and some holidays
Full Job Posting
Position Overview
- The Lead Sales Aesthetician is responsible for a select number of Brow Bar accounts in a region, supporting the Retail Account Manager and Regional Education Manager.
- Directly responsible for the development of the Brow & Beauty Experts (BBE's) in the assigned region.
- Main area of focus includes daily coaching of the Benefit Experience, and short salon services including brow, facial waxing, lamination and tinting.
- Ensures BBE's maintain compliance for their area and service standards set out by Health Canada.
- Must provide customer service, achieve all service and product goals, and follow all Benefit and Sephora policies/procedures in their own location.
Sales and Service
- Achievement of personal sales and service goals, overcome client objections in a cheerful & professional manner.
- Demonstrate, recommend, and sell Benefit products.
- Perform short salon services, including but not limited to, brow and facial waxing, tinting, lamination and tweezing. Up sell additional services when appropriate.
- Service walk in customers in a timely and efficient manner.
- Book appointments for return services and for all events using the online booking platform.
- Onboard, certify, and continue to educate new BBE's & Flexperts in partnership with your Regional Education Manager.
- Coach and lead by example to ensure BBE teams are compliant with sales and service objectives.
- Coach BBEs on sales techniques, including how to overcome objections.
- Ensure adherence to Global Service Standards for Steps to Service.
- Assist in final certification module for any new BBE(s) inducted in your region.
- Follow all safety, sanitation, and hygienic procedures before, during and after services.
- Maintain a professional, exuberant, bold & fun attitude.
Service Supplies and Stations
- Maintain a sanitary and organized Brow Bar and waxing areas, following benefit procedures and protocols.
- Order any supplies that are needed in a timely manner.
- Follow all morning/evening opening and closing procedures.
Teamwork
- Cooperate with and assist co workers, cast members and clients.
- Promote a professional, respectful, fun and gossip free environment.
- Help maintain hygienic and safe sales and stock areas.
- Communicate inventory needs and concerns to RAM/ Sephora Account Manager.
- Properly and accurately register all sales using the daily business record (DBR).
- Communicate training needs that will result in raised sales to RAM.
- Ensure compliance with all Company and Retailer policies and procedures.
- Coach and develop BBE team in all team expectations and responsibilities.
Administration
- Accurately follow all company time keeping procedures through ADP for personal timecard.
- Notify management about absences according to company policy.
- Assist RAMs in the completion of all supply, scheduling and other operational duties as assigned for your region.
- Complete monthly call cycle schedule on time.
- Schedule visits minimum of once per month, and send to RAM for approval.
- Follow up visits with a detailed recap to both the RAM and REM.
- Share feedback and opportunities for onboarding, training & development with REM on a regular basis.
Qualifications
- Current Aesthetician certification/diploma required/preferred dependent on province.
- 1 2 years experience as an Aesthetician/performing brow service.
- 1 2 years retail experience.
- Flexible regarding work hours; ability to work evenings, weekends, and some holidays.
Skills & Abilities
- Comfortable public speaking.
- Proven sales and customer service track record.
- Initiate and manage change in a positive manner.
- Comfortable and competent at services and makeup application.
- Flexible and adaptable to client needs.
- Able to drive is an asset.
- Ignite Joy – live Benefit's values by being exuberant, bold, fun & unexpected!
Why You Wanna Work Here
- TIPS!!!
- Medical/Health Benefits
- Employer RRSP Contributions
- 3 weeks paid vacation
- Bonus Program
- Semi Annual Gratis
- Best in class training
- Growth Opportunities
- Referral Bonus
- Great Place to Work® Certified 2025
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