Lead Residential Support Specialist- STAR Program

High school diploma or GED required.

At least two years of direct-care experience required, preferably in behavioral health, human services, psychiatric rehabilitation, or residential support; ability to serve as a positive role model and experienced shift resource is essential.

Valid driver's license and a reliable vehicle available during working hours required.

Commitment to recovery, empowerment, informed choice, human rights, dignity, safety, and community integration, with the ability to provide culturally responsive and trauma-informed support to adults with serious mental health conditions and co-occurring needs.

Knowledge of residential and community-based services, person-centered recovery planning, positive behavior supports, medication routines, health and safety, crisis prevention, and community resources.

Strong interpersonal, teamwork, leadership, communication, and judgment skills, with the ability to remain calm and professional in urgent or emotionally challenging situations.

Strong organization, documentation, observation, problem-solving, electronic health record, and follow-through skills, with the ability to manage competing priorities.

Ability to complete and maintain required training, including First Aid, CPR, Medication Administration Program requirements when applicable, crisis prevention, human rights, infection control, fire safety, and ACCS program requirements.

Ability to work assigned shifts in a 24-hour residential program, including awake-overnight shifts when scheduled, and meet the physical requirements of the role, with or without reasonable accommodation.

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Pay Range: $22.00-$25.27/hr