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Lead Receptionist

Westerwood
Columbus, USA
Full-time
Entry · 2+ years experience
Onsite
Discovered 1 weeks ago
DailyPay
Free

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Essential Responsibilities

  • Manage receptionist schedules, including coverage, timekeeping, and paid time-off requests.
  • Answer, screen, and direct incoming calls in a timely and professional manner.
  • Welcome residents, visitors, vendors, and guests with courtesy and professionalism.
  • Ensure visitor sign-in procedures are followed and maintain front desk security protocols.
  • Monitor fire alarm panels and communicate emergencies or maintenance concerns to the appropriate departments.
  • Contact emergency services (fire, police, ambulance) as needed according to established policies and procedures.
  • Assist with administrative and clerical tasks to support daily community operations.
  • Maintain a positive, professional, and customer-focused front desk environment.

Qualifications

  • High school diploma or equivalent required; additional office or administrative training preferred.
  • Minimum of two (2) years of receptionist, customer service, or general office experience preferred.
  • Proficiency with office equipment and basic computer systems.
  • Strong verbal and written communication skills with a professional demeanor.
  • Excellent organizational skills and the ability to manage multiple priorities.
  • Ability to remain calm and respond effectively during emergencies or high-pressure situations.
  • Demonstrated ability to maintain confidentiality and exercise sound judgment.
  • Must successfully meet all background check requirements applicable to employees working with older adults.
  • WHY SHOULD YOU JOIN THE WESTERWOOD TEAM?
  • Competitive pay, pay for experience and annual pay increases!
  • Excellent benefits including medical, dental, vision, FREE life and disability insurance, flexible spending account, generous PTO (paid time off), paid holidays, DailyPay (pay on demand), 401k retirement with company match, and more!
  • Scholarship opportunities and tuition assistance!
  • Serving seniors for over 45 years!
  • Named a Top Workplace by CEO Magazine for 10 consecutive years!
  • Meaningful and rewarding employment!
  • A work environment that is fun, friendly, supportive, and caring!
  • Referral bonuses up to $1,000!
  • Mission Statement
  • Our mission is to promote a lifelong journey of personal purpose, for those we serve, by creating a culture of independence, wellness and community.
  • E.O.E./M/F/H/V

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