greenhouse
Lead Program Manager
nice
Sandy, USA
Onsite
Discovered 3 weeks ago
Program managementProduct managementProject managementSoftware specificationsTechnical requirements and use casesCross-functional team leadership
Free
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Role Overview
The Lead Program Manager delivers CXone infrastructure and key marketplace initiatives.
The role leads cross-department, multidisciplinary teams from concept through completion.
The position provides visibility to executive sponsors and manages dependencies and roadblocks.
Key Skills for This Role
Program managementProduct managementProject managementSoftware specificationsTechnical requirements and use casesCross-functional team leadership
Full Job Posting
Role overview
The Lead Program Manager delivers CXone infrastructure and key marketplace initiatives.
The role leads cross-department, multidisciplinary teams from concept through completion.
The position provides visibility to executive sponsors and manages dependencies and roadblocks.
Core responsibilities
- Convert market requirements and concepts into actionable work items for project managers, analysts, engineers, and quality assurance engineers.
- Execute product vision through the project lifecycle and ensure program goals are met.
- Drive program objectives across enterprise teams and communicate status, direction, and escalations.
- Translate product backlog items into technical requirements.
- Lead daily planning, estimation, documentation, and feature delivery within schedule and budget.
- Identify resource conflicts and facilitate course corrections for project milestones.
- Coordinate release schedules, environment deployments, product launches, and technical documentation.
Financial responsibilities
- Bring products and features into production on time and within budget to support revenue.
- Ensure specifications and projects align with company compliance efforts.
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